Customer Success Program Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in business, operations, or a related field, with at least 5 years of business experience, ideally in a SaaS GTM role. A minimum of 3 years of program or project management experience is required, demonstrating a proven track record of delivering complex cross-functional initiatives. Exceptional written and verbal communication skills, strong organizational, analytical, and problem-solving abilities, and familiarity with project management tools are essential. The ability to operate autonomously and proficiency in data analysis and reporting are also necessary.

Responsibilities

The Customer Success Program Manager will lead strategic initiatives from planning to delivery, ensuring measurable impact on customer experience and retention. This role involves enabling cross-functional success by partnering with Customer Success, Sales, Systems, and Product teams. Responsibilities include planning, governing, and communicating program scope, metrics, and timelines, escalating and resolving critical issues, and driving operational excellence through documentation and workflow creation. The role also encompasses change management for new processes and tools, process optimization for efficiency gains, and analyzing program data to identify trends and recommend improvements.

Skills

Program Management

Strategic Initiatives

Customer Success

SaaS

Cloud-based platforms

Cross-functional Collaboration

Project Planning

Stakeholder Communication

Change Management

Process Improvement

Workflow Documentation

Reporting Frameworks

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees