Senior Customer Success Manager

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Technology, HealthcareIndustries

Requirements

Candidates should have experience in the benefits industry and possess strong skills in customer relationship management. Proficiency with CRM software and business intelligence tools like Gong, Looker, and Gainsight is required. The role also requires the ability to mentor junior team members and contribute to process improvements.

Responsibilities

The Senior Customer Success Manager will independently manage a book of mid-market accounts, focusing on product adoption, utilization, net dollar retention, and customer health. They will build consultative relationships with customers, advise on adoption strategies, identify upsell opportunities, and lead expansion sales and renewal processes. Responsibilities also include conducting customer business reviews, providing product education, and socializing customer feedback internally.

Skills

Customer Success

Account Management

Customer Retention

Process Improvement

Mentoring

Benefits Industry

Healthcare Benefits

HealthJoy

Digital platform for virtual healthcare services

About HealthJoy

HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.

Chicago, IllinoisHeadquarters

2014Year Founded

$105.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

201-500Employees