Customer Success Manager | SMB (Industry)
BiorenderSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Technology, HealthcareIndustries
Requirements
Candidates should have experience in the benefits industry and possess strong skills in customer relationship management. Proficiency with CRM software and business intelligence tools like Gong, Looker, and Gainsight is required. The role also requires the ability to mentor junior team members and contribute to process improvements.
Responsibilities
The Senior Customer Success Manager will independently manage a book of mid-market accounts, focusing on product adoption, utilization, net dollar retention, and customer health. They will build consultative relationships with customers, advise on adoption strategies, identify upsell opportunities, and lead expansion sales and renewal processes. Responsibilities also include conducting customer business reviews, providing product education, and socializing customer feedback internally.
Skills
Customer Success
Account Management
Customer Retention
Process Improvement
Mentoring
Benefits Industry
Healthcare Benefits
HealthJoy
Digital platform for virtual healthcare services
About HealthJoy
HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.
Chicago, IllinoisHeadquarters
2014Year Founded
$105.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Parental Leave
Short Term Disability Insurance
Long Term Disability Insurance
Flexible Paid Time Off
HSA contribution match
Stock Options
Risks
Increased competition in the digital healthcare space could impact market share.
Data privacy risks may arise from platform integrations like with Springbuk.
Regulatory changes around AI in healthcare could require costly platform adjustments.
Differentiation
HealthJoy offers a personalized digital benefits wallet for employees.
The platform integrates existing benefits for a seamless user experience.
HealthJoy provides 24/7 access to virtual healthcare services and live support.
Upsides
HealthJoy's AI technology enhances personalized benefits guidance.
The platform's flexibility allows it to scale with company benefits offerings.
HealthJoy's partnerships expand its reach and improve healthcare outcomes.
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