[Remote] Head of Customer Success at Timescale

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS)Industries

Skills

Key technologies and capabilities for this role

Customer Success LeadershipCustomer Lifecycle ManagementB2B SaaSTechnical Product ExperienceSQLPostgresTeam BuildingStrategic PlanningCustomer EngagementMetrics and Reporting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position open to candidates in the United States, with flexibility in working across time zones.

What is the salary for the Head of Customer Success role?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 5+ years leading Customer Success in a high-growth B2B SaaS company with a technical product, experience with technical products and users (familiarity with databases essential, Postgres or SQL a plus), ability to thrive in ambiguity, and strong understanding of customer lifecycle management.

What is the company culture like at Timescale?

Timescale has a product-led growth culture, is remote-first, features transparent leadership, and has a globally diverse team.

What makes a strong candidate for this Head of Customer Success position?

A strong candidate has 5+ years leading Customer Success in high-growth B2B SaaS with technical products, familiarity with databases like Postgres or SQL, thrives in ambiguity, and understands customer lifecycle management.

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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