Timescale

Head of Customer Success

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS)Industries

Requirements

Candidates should possess 5+ years of experience leading Customer Success in a high-growth B2B SaaS company, preferably with a technical product, with bonus points for experience in developer tools or database technologies. They should be familiar with technical products and users, with a strong understanding of databases, particularly Postgres or SQL.

Responsibilities

As the Head of Customer Success, you will architect and execute the long-term vision for the Customer Success organization, including segmentation, engagement models, and customer journeys. You will lead and grow a team of Customer Success Managers, fostering a culture of ownership, innovation, and a focus on outcomes, while also acting as the voice of the customer across the business by partnering with Sales, Marketing, Product, and Engineering. Furthermore, you will build systems and processes that scale with the company while remaining agile, drive adoption, satisfaction, retention, and expansion, and champion key metrics and customer health reporting to provide visibility at the executive level, and bring creativity to service customer value.

Skills

Customer Success Leadership

Customer Lifecycle Management

B2B SaaS

Technical Product Experience

SQL

Postgres

Team Building

Strategic Planning

Customer Engagement

Metrics and Reporting

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

Key Metrics

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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