Director, Google Customer Engagement Services Practice

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Product Consultancy, Telecommunications, Customer Experience, Digital SolutionsIndustries

Requirements

The Director, Google Customer Engagement Services Practice must have a visionary and results-driven approach to lead the growth and expansion of Google CES capabilities. This role requires strategic thinking, deep technical understanding of Google CES products (including Conversational Agents, Agent Assist, and Conversational Insights), strong business acumen, and exceptional leadership skills. Candidates should be knowledgeable about the latest advancements in Google CES, generative AI, and natural language processing.

Responsibilities

The Director will develop and execute the strategic roadmap for the Google CES practice, driving growth in revenue, market share, and client adoption. They will identify new business opportunities, cultivate relationships with stakeholders at Google and clients, and champion the adoption of Google CES solutions. Responsibilities include leading the entire lifecycle of solution development and delivery, establishing and managing KPIs, staying abreast of technological advancements, driving the creation of innovative solutions, and overseeing technical architecture and delivery excellence.

Skills

Google Cloud AI

Conversational Agents

Customer Engagement

AI Technologies

Digital Product Consulting

Digital Marketing Services

Data & AI

Strategy Consulting

Business Operations Modernization

Enterprise Applications

Cloud Engineering

QA & Test Engineering

Mobile Apps

Websites

Voice UI

Chatbots

Customer Service

In-store Solutions

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees