Enterprise Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI Marketing Platform, Biotechnology, SaaSIndustries

Requirements

Candidates should have 7+ years of experience as a Customer Success Manager in a SaaS environment, with at least 3 years managing enterprise accounts and achieving commercial targets. Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level clients is required. Exceptional interpersonal skills, experience presenting to large audiences, strong organizational abilities, and a demonstrated ability to orchestrate cross-functional resources are essential. Familiarity with Martech and excitement for a dynamic startup environment are preferred.

Responsibilities

The Enterprise Customer Success Manager will own and manage a portfolio of 10-25 enterprise customers, developing tailored strategies for renewals, growth, and retention. They will create and execute engagement plans to help customers leverage AI solutions, acting as a trusted advisor to ensure maximum value and broad product adoption. This role involves becoming a product expert, collaborating with Sales, Support, Product, and Engineering teams to share feedback and resolve escalations, and influencing the product roadmap by representing the voice of the customer.

Skills

Customer Success Management

Account Management

Enterprise Sales

AI Solutions

Product Adoption

Customer Retention

Relationship Building

Cross-functional Collaboration

Customer Feedback

Problem Solving

Jasper

AI tool for efficient content creation

About Jasper

Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.

Austin, TexasHeadquarters

2020Year Founded

$121.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Competitive salary

Unlimited vacation policy

401(k) matching

Health, dental, & vision benefits

Happy hour & fun events

Paid holiday & sick days

Risks

Increased competition from OpenAI's ChatGPT integration with iPhone may attract Jasper's market.

Integration challenges from Clipdrop acquisition could dilute Jasper's text-focused content creation.

Market saturation in generative AI could challenge Jasper's unique value proposition.

Differentiation

Jasper offers a unique AI knowledge layer for marketing with Brand IQ and Marketing IQ.

The company ensures data security by not training AI models on client data.

Jasper's AI tool enhances productivity by reducing writing costs for high-quality content.

Upsides

Jasper's acquisition of Clipdrop expands its services to include image creation and editing.

The AI Image Suite targets B2C marketers, improving workflows and campaign launches at scale.

Generative AI's growing demand offers Jasper opportunities for personalized marketing campaigns.

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