Enterprise Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Contact Center TechnologyIndustries

Requirements

Candidates should possess excellent written and verbal communication skills, with the ability to deliver compelling presentations and manage difficult conversations across multiple customer levels. A proven ability to manage complex internal and external processes involving multiple stakeholders and timelines is essential. Experience in Go-To-Market strategies and the capacity for autonomous task management, including basic data analysis and software configuration, are highly valued. The ability to quickly acquire new skills and build scalable processes is also a key requirement.

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of 10-15 enterprise clients, fostering strategic relationships and acting as a trusted advisor. Responsibilities include optimizing the customer journey, driving renewal and expansion efforts, and tracking key Customer Success team KPIs like NRR and GRR. The role involves collaborating with sales, marketing, product, and engineering teams, leading project and stakeholder management through regular meetings and executive business reviews, and configuring the Cresta product for customers while enabling their self-sufficiency.

Skills

Customer Success Management

Enterprise Account Management

Relationship Management

Customer Retention

Business Growth

Customer Advocacy

Roadmap Influence

Process Improvement

Portfolio Management

Strategic Relationships

Trusted Advisor

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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