Enterprise Account Director
AdobeSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, Nonprofit, Social GoodIndustries
Requirements
The Senior Enterprise Customer Success Manager should possess experience in managing large-scale initiatives, multi-phased rollouts, integrations, or cross-functional pilots, and be adept at managing cross-team, cross-functional, partner, and/or customer relationships. They must demonstrate strategic thinking, build trust-based relationships with diverse stakeholders, collaborate effectively across internal teams, communicate clearly and proactively, and leverage customer data and insights to inform solutions.
Responsibilities
This role is responsible for owning and deepening strategic relationships with senior/executive-level stakeholders, navigating complex organizations, and advising on long-term strategic alignment. The manager will drive the development and execution of outcome-based success plans, facilitate executive business reviews, align adoption efforts to customer goals, monitor user engagement, and serve as a strategic liaison across cross-functional teams. They will also own the health of strategic accounts, analyze trends, coordinate internal resources for risk mitigation, partner with commercial teams for growth and renewal conversations, and build executive advocates within accounts.
Skills
Customer Success Management
Strategic Relationships
Stakeholder Management
Executive Engagement
Business Strategy
KPI Reporting
ROI Communication
Product Adoption
Cross-functional Collaboration
Customer Relationship Management
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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