Job Description: Senior Enterprise Customer Success Manager

Employment Type: Full-time

Position Overview

Quandri is on a mission to unlock the world’s insurance data, enabling brokerages and agencies to best serve their clients. Our Renewal Intelligence Platform helps brokerages save time, increase profitability, and drive better outcomes. We experienced 3x ARR growth last year and are planning continued expansion of both revenue and our team. Recognized as one of LinkedIn’s Top Canadian Startups in 2024, Quandri is making a significant impact on the insurance industry by improving customer lives one renewal at a time. We are a hybrid company, with two-thirds of our team based in Vancouver and the remainder distributed. Our Vancouver team members are expected to work from our Gastown office three days a week, balancing flexibility with the benefits of in-person collaboration.

The insurance brokerage landscape, particularly for personal lines, faces increasing challenges including market conditions, rising costs, talent shortages, and staffing constraints, all impacting profit margins, scalability, and client service. Quandri is transforming the renewal process with AI-driven automation, offering proactive workflows and data-driven insights. We are trusted by 5 of Canada’s top 10 brokerages.

Quandri is revolutionizing the often reactive renewal process by providing a platform that leverages AI and automation. This empowers brokerages to move towards a proactive, data-driven approach, enabling them to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

We are seeking individuals looking to make a significant impact and transform an entire industry. At Quandri, we foster a culture of "Quandronauts," a diverse and multi-faceted crew committed to our mission. We are scaling with venture capital funding from top US and Canadian investors.

About the Role

The Senior Enterprise Customer Success Manager at Quandri is a strategic position focused on managing and advancing our largest and most complex enterprise accounts, with a particular emphasis on the US market. This role requires an experienced professional capable of engaging effectively with C-Suite and executive stakeholders, driving deep product adoption, and leading cross-functional relationships to achieve measurable business outcomes.

You will act as the primary advocate and trusted advisor for your assigned large enterprise customers, responsible for driving retention, revenue growth, and overall customer value realization. By partnering closely with Sales, Product, Marketing, and Implementation teams, you will ensure Quandri becomes an integral part of our customers' success in automating insurance brokerage processes.

This role demands high ownership, strong executive presence, and a solutions-oriented approach to navigate complexity and advance relationships and outcomes.

Responsibilities

• Become an expert in Quandri’s products and clearly communicate their value and impact.
• Understand the fundamentals of the insurance broker landscape and the day-to-day processes of personal lines renewal brokers.
• Provide adoption and change management sessions to customers and their teams on how to effectively utilize our product.
• Own end-to-end relationships with assigned large enterprise customers, serving as the primary point of contact and voice for Quandri.
• Build and maintain multithreaded connections at executive, operational, and technical levels within customer organizations.
• Lead strategic conversations, business reviews, and executive alignment sessions that drive customer value.