Director of Partner Success
PhiloFull Time
Expert & Leadership (9+ years)
Candidates should have proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager, with over 5 years of experience working in or with enterprise health systems. A strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians, is required. Excellent communication and interpersonal skills, technical aptitude, and strong problem-solving abilities are also necessary.
The Partner Success Director will build and maintain strong relationships with clinicians and healthcare professionals, acting as a trusted advisor to enhance productivity and patient outcomes. Responsibilities include understanding user workflows, providing product training and support, proactively addressing issues, and monitoring user satisfaction and adoption. The role also involves collaborating with sales to identify expansion opportunities, conducting business reviews, presenting new features, and advocating for customers internally to drive product improvements.
AI platform for clinical documentation automation
Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.