Job Description

Salary: $139.3K - $263.9K Location Type: Remote Employment Type: Full-Time

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent.

More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s activation methodology for our most strategic customers, which fuels our growth.

What You’ll Do

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers.
• Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams.
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices.
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those.
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
• Assist customers with change management, and help run custom trainings for their organizations.
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary.
• Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach.

What You'll Need

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization.
• Experience managing strategic enterprise customer relationships with numerous stakeholders.
• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills.
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
• Ability to anticipate customers’ needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast-paced environment.

Nice to Haves

• Bachelor’s degree from an accredited university.
• Experience with Accounting Software (e.g. Netsuite, Quickbooks).