[Remote] Customer Activation Manager | Strategic Enterprise at Ramp

Myrtle Point, Oregon, United States

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$139,300 – $263,900Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates must possess a minimum of 10 years of experience in implementation, activation, or customer success within a B2B organization. They should have proven experience managing strategic enterprise customer relationships with multiple stakeholders and leading complex technology transformation projects with multiple workstreams. Exceptional project management and time management skills are essential, along with excellent verbal and written communication abilities to conduct deep discovery, manage customer expectations, and address concerns. A proven track record of collaborating with technical counterparts in Product and Engineering for feedback, troubleshooting, and ideation is required, as is the ability to anticipate customer needs and position product solutions effectively. High adaptability and the capacity to thrive in a fast-paced environment are also necessary. A Bachelor's degree and experience with accounting software like Netsuite or Quickbooks are considered nice-to-haves.

Responsibilities

The Customer Activation Manager will project manage the thorough implementation and onboarding of new Ramp Strategic Enterprise customers. They will execute program management for successful product launches across top-tier accounts in partnership with cross-functional teams and act as a strategic consultant to guide customers through Ramp setup and best practices. Responsibilities include understanding customer workflows, pain points, and priorities to showcase tailored solutions, driving initial product utilization and revenue by minimizing implementation delays, and becoming an expert in Ramp’s product integration and configuration options. The role also involves assisting customers with change management, running custom trainings, partnering with the product team to ensure customer feedback is reviewed and prioritized, and facilitating product workshops. Balancing priorities, managing multiple tasks, and performing proactive outreach are key duties.

Skills

Customer Activation

Implementation

Onboarding

Project Management

Program Management

Client Relationship Management

Financial Operations

Fintech

Ramp

Corporate card and spend management platform

About Ramp

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

New York City, New YorkHeadquarters

2019Year Founded

$1,096.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

Risks

Increased competition from fintech startups could challenge Ramp's market position.

Economic downturns may reduce business spending, affecting Ramp's revenue streams.

The volatile travel industry poses risks to Ramp's new travel booking services.

Differentiation

Ramp integrates with popular tools like Slack and Workday for seamless financial operations.

The platform offers advanced accounting automations, reducing manual work for finance teams.

Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

Upsides

Ramp's integration with Workday enhances real-time data syncing and accounting automation.

The partnership with Priceline expands Ramp's services into the growing business travel sector.

Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

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