Sr. Manager, Strategic Customer Elevate - Customer Advocate (Global)

Atlanta, Georgia, United States

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

The role requires 10+ years of experience in consulting, enterprise SaaS/tech sales, or executive engagement. Proven ability to advise and influence at the C-level, with confidence to act as a proxy in customer settings, is essential. Success attributes include being a versatile problem solver, having sales DNA, executive presence, high energy, and emotional intelligence.

Responsibilities

The Customer Advocate will drive customer engagement strategy by curating and prioritizing customer portfolios and events, working with sales leaders to advance strategic relationships. Responsibilities include orchestrating end-to-end engagements, managing customer interactions from briefing materials to follow-through, and coordinating with other executive teams for seamless customer experiences. The role also involves deepening executive relationships with top customers and partners, acting as a trusted liaison, and scaling engagement models through best practices and innovation. Additionally, the Customer Advocate will serve as a strategic thought partner to Elevate leaders, informing customer narratives and supporting deal pursuits, while continuously improving engagement models by defining success metrics and utilizing data and AI insights.

Skills

Customer Engagement

Relationship Management

Strategic Planning

Executive Engagement

AI-enabled Insights

Cross-functional Collaboration

Sales Leadership

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free