Customer Success Manager, Mid-Market and Key Accounts

United States

Apply with AI Apply

$134,000 – $158,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Cybersecurity, Information TechnologyIndustries

Requirements

Candidates should have 3-5 years of experience in Customer Success at a SaaS company, with extensive experience interacting with C-level executives and building strong relationships. Preferred experience in the security or compliance industry, clear communication, critical thinking, empathy, and a proven track record of customer retention and meeting retention targets are also required. Technical competency with SaaS software and strong problem-solving skills are essential.

Responsibilities

The Customer Success Manager will lead post-sales activities for mid-market customers, including onboarding, implementation, product expertise, renewals, and identifying upsell opportunities. They will partner with Account Managers, act as the voice of the customer within Vanta, and serve as the primary point of contact to drive customers toward business outcomes. Responsibilities include becoming a product expert on Vanta's platform and compliance offerings, providing technical answers, developing trusted advisor relationships with key accounts, influencing Vanta's strategy through customer feedback, and working cross-functionally to resolve customer issues.

Skills

Customer Success

Onboarding

Implementation

Product Expertise

Renewals

Upselling

Account Management

Customer Relationship Management

Security Compliance

SOC 2

ISO 27001

GDPR

HIPAA

USDP

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free