Enterprise Account Manager at Sprig

San Francisco, California, United States

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$170,000 – $260,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

4+ years in a revenue-facing customer role (Enterprise AM, CSM with expansion ownership, or Enterprise AE)
Proven ability to drive renewals and expansion in mid-market or enterprise SaaS
Strong commercial acumen—you’re confident managing contracts and negotiating terms
Skilled at account mapping and growing relationships across multiple stakeholders and functions
Excellent communicator and trusted advisor to product, design, or research leaders
Self-starter who thrives in fast-paced, startup environments and builds structure without rigid playbooks
Can travel 30% of the time to visit current customers in person
Work cross-functionally with go-to-market teams (CS, Marketing, Sales, BDR, and SCs.)
Nice to Have
Experience working with research or design teams
Familiarity with multi-product SaaS companies
Strong writing and presentation skills; able to simplify value across use cases and stakeholders

Responsibilities

Own all commercial aspects of your customer accounts: renewal, expansion, pricing, and contract strategy
Serve as the face of the account relationship during onsite meetings and events
Build strong, trust-based relationships with key stakeholders across product, research, design, and procurement teams
Conduct in-person executive business reviews (QBRs), roadmap alignment, and renewal/expansion discussions
Identify whitespace and expansion opportunities across Sprig’s multi-product platform
Lead account mapping, multi-threading, and executive engagement strategies to build deep customer relationships
Run strategic check-ins and QBRs that elevate Sprig’s position as a must-have research platform
Forecast and manage your expansion pipeline, renewals, and internal approvals
Collaborate with marketing on case studies and customer advocacy
Provide product feedback and voice-of-customer insights to influence roadmap priorities

Skills

Account Management

Enterprise Sales

Customer Relationships

Contract Negotiation

QBR

Revenue Expansion

Renewal Management

Pipeline Generation

Stakeholder Engagement

Pricing Strategy

Sprig

Product experience insights platform for companies

About Sprig

Sprig provides a platform for gathering user experience insights to help companies improve their products. It allows teams to collect both numerical and descriptive data about how users interact with their products, which aids in making informed decisions. The platform operates on a subscription basis, offering tools for analyzing user journeys, capturing feedback on designs, and utilizing AI to summarize behavior data and highlight important product insights. Sprig stands out from competitors by seamlessly integrating with other tools and providing advanced analytics that enable quick actions based on user feedback. The goal of Sprig is to empower businesses to enhance their products and prioritize customer experience.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$85.6MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Enterprise Account Manager at Sprig

Requirements

Responsibilities

Skills

Sprig

About Sprig

Risks

Emerging competitors offer similar AI insights at lower costs, threatening market share.

Over-reliance on AI may overlook nuanced feedback needing human interpretation.

Economic downturns could reduce tech companies' spending on SaaS tools.

Differentiation

Sprig offers AI-driven insights for rapid and rich user feedback.

Seamless integration with popular tools enhances Sprig's usability and workflow.

Sprig's SaaS model provides continuous value and a steady revenue stream.

Upsides

Growing demand for remote usability testing expands Sprig's market reach.

AI-driven analytics align with industry trends for deeper product insights.

Rising importance of customer experience metrics boosts Sprig's tool value.

Senior Enterprise Account Executive