Renewals Customer Success Manager

Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Artificial IntelligenceIndustries

Requirements

Candidates should have at least 1 year of direct enterprise-level customer success experience with a proven track record of exceeding sales and customer satisfaction goals. A strong customer-centric mentality, analytical and problem-solving skills, and the ability to influence C-level executives are essential. Experience with VoIP technology and advanced network troubleshooting is preferred, as is a BS degree or equivalent education and experience.

Responsibilities

The Renewals Customer Success Manager will maintain and grow monthly recurring revenue for key customers, acting as a trusted partner and subject matter expert. Responsibilities include quarterbacking internal and external initiatives, ensuring customer satisfaction by addressing technical demands and acting as a sales liaison, and partnering cross-functionally to drive customer success and account growth. The role involves leading the renewals process, identifying upsell/cross-sell opportunities, and communicating and resolving risks.