Strategic Account Manager, Enterprise Sales

Position Overview

• Location Type: Preferred: Austin, Texas
• Job Type: Full-time
• Salary: Not specified

AffiniPay is a leading fintech company based in Austin, Texas, specializing in payment and practice management software for professional services firms. We are recognized as one of Inc. 5000's fastest-growing companies in the U.S. for 13 consecutive years.

As a Strategic Account Manager, you will be responsible for managing relationships with a named account list, developing strategies to grow our business with these strategic accounts, expanding the services they use, maximizing revenue, and building long-term, successful customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a SaaS or technology environment and thrives in a fast-paced, growth-oriented organization.

Responsibilities

• Develop and implement effective account management strategies to achieve corporate revenue objectives for strategic accounts.
• Directly manage and nurture a named account list, developing account plans for winning and expanding business.
• Lead quarterly business reviews with executive-level decision-makers and key influencers to drive expansion and identify new growth opportunities.
• Cultivate deep relationships with key strategic accounts, acting as an advisor and partner.
• Identify and capitalize on upsell and cross-sell opportunities to increase revenue.
• Drive revenue growth within your book of business to achieve quota attainment.
• Collaborate with the customer success team to drive customer retention and satisfaction.
• Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions.
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
• Regularly track and report on key account management metrics and performance against targets, using data-driven insights to optimize strategies.

Requirements

• 5+ years of enterprise/strategic account management experience, preferably within the SaaS or technology sector.
• 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments.
• Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
• Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
• Demonstrated success in achieving revenue growth.
• Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
• Proven ability to build collaborative relationships to meet shared goals.
• Excellent communication, organizational, and presentation skills.
• Team player attitude who also enjoys and thrives in healthy competition.
• Self-motivation to learn fast and pivot as the business develops.
• High degree of emotional intelligence.
• Ability to travel to client sites and conferences (20% - 30%).

Company Information

Founded in 2005, AffiniPay's mission is to build technology products that help professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering, and construction firms. Our portfolio of software solutions includes MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal) and AffiniPay for Associations.