Customer Support Specialist at Planet

Kilkenny, County Kilkenny, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, PaymentsIndustries

Requirements

Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred)
Experience in the hotel industry or solid knowledge of the hospitality sector
Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions
Fluent English (spoken and written)
Eloquent and confident communication skills, maintaining a friendly and professional tone even in stressful situations
Strong customer orientation and commitment to delivering first-class service and tailored solutions
Experience with hotel software (advantage), knowledge of PMS, booking, or POS systems
Strong social skills, empathy, and respectful approach
Team spirit and willingness to collaborate
Excellent communication skills to explain complex technical concepts
Independent and responsible work ethic
High reliability and sense of responsibility
Ability to self-reflect and accept constructive criticism
Analytical and logical thinking
Structured and organized approach
Strong technical affinity and openness to new technologies
High resilience and strong problem-solving skills

Responsibilities

Provide technical support and consulting for customers and business partners via phone, email, or ticketing system
Document all work steps and solution processes in accordance with internal standards
Maintain and update the ticketing system and internal knowledge database
Plan and conduct user training sessions, both online and on-site
Enhance and maintain customer satisfaction with tailored solutions and first-class service
Collaborate actively within the team and with other departments to improve software and services
Participate in out-of-hours rotation for reliable customer support

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportPhone SupportEmail SupportTicketing SystemProblem SolvingSoftware ConsultingUser TrainingDocumentationCommunication Skills

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

Is remote work an option for this role?

This information is not specified in the job description.

What key skills are required for the Customer Support Specialist role?

Required skills include strong social skills and empathy, excellent communication to explain technical concepts, analytical and logical thinking, structured and organized approach, and strong technical affinity especially in PMS.

What is the company culture like at Planet?

Planet emphasizes team spirit, active collaboration within the team and with other departments, and a focus on enhancing customer satisfaction through tailored solutions and first-class service.

What makes a strong candidate for this position?

Strong candidates demonstrate independent and responsible work ethic, high reliability, ability to self-reflect and accept constructive criticism, and a willingness to participate in out-of-hours rotation for customer support.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees