[Remote] Customer Onboarding Specialist, Enterprise at EvenUp

United States

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$115,000 – $130,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaS, Artificial IntelligenceIndustries

Requirements

Candidates should possess over 5 years of experience in customer onboarding, implementation, or success roles, ideally within SaaS or legaltech. A proven ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts is essential, along with excellent verbal and written communication skills. Readiness to travel up to 50% is also required.

Responsibilities

The Enterprise Customer Onboarding Specialist will lead post-sale onboarding for new customers, driving rapid adoption and sustained value. This includes owning the onboarding process, conducting strategic onboarding sessions, coordinating with cross-functional teams, and working directly with key decision-makers and end-users to maximize trial utilization. Responsibilities also include developing and delivering training, leading product demonstrations, ensuring active user engagement, collaborating with internal teams to address customer needs, acting as the primary point of contact during trials, mentoring junior team members, and engaging with customers to establish success metrics and troubleshoot issues.

Skills

SaaS onboarding

Customer Success

Project Management

Client Relationship Management

Training

Communication

Problem-Solving

Cross-functional Collaboration

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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