[Remote] Support Specialist at Grow Therapy

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication
Love problem solving; naturally curious, especially about health tech
Work ethic defined by kindness and empathy, prioritizing Customer Experience
Successful working independently and remotely, and adapt well to changing priorities and customer needs
Comfortable meeting quantitative metrics, including the number of conversations per day
Bonus points for at least one year of successful customer-facing professional experience
Bonus points for knowledge around how Insurances and Coverage works in the US Healthcare industry
Basic programming or engineering skills and/or interest
Education / training / certification in a business- or technology-related field (a plus but not required)

Responsibilities

Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
Dig deep into problems to identify root causes and work with Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to Clients and Therapists
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported

Skills

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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