Aera Technology

Technical Support Engineer

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

The Technical Support Engineer requires 1 to 4 years of professional experience with a Bachelor’s degree in a technical field or equivalent, hands-on experience in SQL, Complex DB queries, DB performance analysis, and optimization, log analysis and performance troubleshooting in Unix, experience with SSO, REST API, expertise in Business Intelligence software: ETL, data-warehouse concepts, and knowledge or experience with Application servers.

Responsibilities

The Technical Support Engineer will quickly learn the functional aspects of Aera’s product line, work on customer-reported issues by interacting with various teams including QA, App Development, Engineering, and Product Management, gather information systematically and efficiently and perform root cause analysis, communicate with customers on the status of issues and project items and be responsible for the ticket life cycle, develop knowledge base articles for the use of internal team and external partners, participate in shift rotation, and bring a positive, collaborative, team-oriented attitude to the office and their customers every day.

Skills

SQL

Database Queries

Database Performance Analysis

Log Analysis

Unix

Performance Troubleshooting

SSO

REST APIs

Business Intelligence

ETL

Data-Warehouse

Application Servers

Communication Skills

Teamwork

Aera Technology

AI system for decision automation and recommendations

About Aera Technology

Aera Technology focuses on decision automation using artificial intelligence. Its AI system analyzes how businesses operate, providing real-time recommendations and taking autonomous actions to enhance decision-making. By learning from past decisions, the system continuously improves its future suggestions. Aera Technology primarily targets large corporations with complex supply chains, offering a tool that refines and indexes data from enterprise systems to deliver real-time insights. This allows businesses to accurately predict risks and opportunities, while also recommending optimal actions. Aera's unique approach includes proactively engaging users and autonomously executing decisions, setting it apart from competitors. The company's goal is to help businesses make faster, more informed decisions, ultimately increasing efficiency and profitability.

Key Metrics

Mountain View, CaliforniaHeadquarters

2017Year Founded

$168.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Stock Options: We believe every Aera team member should have a stake in our future success

Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser

Dental: No monthly cost to employee through Delta Dental

Vision: No monthly cost to employee through VSP

401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program

Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests

Employee Referral Program: Earn cash when your referrals get hired!

Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more

Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year

Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages

Risks

Competition from established AI companies like IBM and Google threatens Aera's market share.

Rapid AI advancements may outpace Aera's feature integration, risking obsolescence.

Data privacy concerns and regulatory scrutiny could impact Aera's operations and client trust.

Differentiation

Aera Technology offers a unique AI system for real-time decision automation.

The Aera Decision Cloud integrates seamlessly with existing enterprise systems and data sources.

Aera's platform continuously learns, improving recommendations and decision-making over time.

Upsides

Aera's generative AI enhances user experience with a conversational interface for decision-making.

The 'AI Test Drives' program accelerates enterprise adoption of AI-powered decision-making.

Recognition as a leader in Decision Intelligence Platforms boosts Aera's market credibility.

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Technical Support Engineer

Requirements

Responsibilities

Skills

Aera Technology

About Aera Technology

Key Metrics

Benefits

Stock Options: We believe every Aera team member should have a stake in our future success

Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser

Dental: No monthly cost to employee through Delta Dental

Vision: No monthly cost to employee through VSP

401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program

Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests

Employee Referral Program: Earn cash when your referrals get hired!

Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more

Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year

Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages

Risks

Competition from established AI companies like IBM and Google threatens Aera's market share.

Rapid AI advancements may outpace Aera's feature integration, risking obsolescence.

Data privacy concerns and regulatory scrutiny could impact Aera's operations and client trust.

Differentiation

Aera Technology offers a unique AI system for real-time decision automation.

The Aera Decision Cloud integrates seamlessly with existing enterprise systems and data sources.

Aera's platform continuously learns, improving recommendations and decision-making over time.

Upsides

Aera's generative AI enhances user experience with a conversational interface for decision-making.

The 'AI Test Drives' program accelerates enterprise adoption of AI-powered decision-making.

Recognition as a leader in Decision Intelligence Platforms boosts Aera's market credibility.

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