[Remote] Technical Support Engineer at Aera Technology

Remote

Aera Technology Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Skills

Key technologies and capabilities for this role

SQLDatabase QueriesDatabase Performance AnalysisLog AnalysisUnixPerformance TroubleshootingSSOREST APIsBusiness IntelligenceETLData-WarehouseApplication ServersCommunication SkillsTeamwork

Questions & Answers

Common questions about this position

Is this position remote?

The position is listed as Remote, but the appropriate candidate must be based in Mexico, Panama, or Costa Rica.

What is the salary for this Technical Support Engineer role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include hands-on SQL experience with complex queries and optimization, log analysis in Unix, SSO and REST APIs, Business Intelligence knowledge, and excellent communication and teamwork skills.

What is the company culture like at Aera Technology?

Aera Technology has a global team of over 400 Aeranauts, emphasizes collaboration across QA, App Development, Engineering, and Product Management teams, and values a positive, team-oriented attitude.

What makes a strong candidate for this role?

Strong candidates have 1-4 years of experience, a Bachelor’s in a technical field, key technical skills like SQL and log analysis, plus startup experience, SAP knowledge, or familiarity with tools like ZenDesk and JIRA as bonuses; they should be based in Mexico, Panama, or Costa Rica.

Aera Technology

AI system for decision automation and recommendations

About Aera Technology

Aera Technology focuses on decision automation using artificial intelligence. Its AI system analyzes how businesses operate, providing real-time recommendations and taking autonomous actions to enhance decision-making. By learning from past decisions, the system continuously improves its future suggestions. Aera Technology primarily targets large corporations with complex supply chains, offering a tool that refines and indexes data from enterprise systems to deliver real-time insights. This allows businesses to accurately predict risks and opportunities, while also recommending optimal actions. Aera's unique approach includes proactively engaging users and autonomously executing decisions, setting it apart from competitors. The company's goal is to help businesses make faster, more informed decisions, ultimately increasing efficiency and profitability.

Mountain View, CaliforniaHeadquarters
2017Year Founded
$168.9MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Stock Options: We believe every Aera team member should have a stake in our future success
Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser
Dental: No monthly cost to employee through Delta Dental
Vision: No monthly cost to employee through VSP
401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program
Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests
Employee Referral Program: Earn cash when your referrals get hired!
Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year
Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages

Risks

Competition from established AI companies like IBM and Google threatens Aera's market share.
Rapid AI advancements may outpace Aera's feature integration, risking obsolescence.
Data privacy concerns and regulatory scrutiny could impact Aera's operations and client trust.

Differentiation

Aera Technology offers a unique AI system for real-time decision automation.
The Aera Decision Cloud integrates seamlessly with existing enterprise systems and data sources.
Aera's platform continuously learns, improving recommendations and decision-making over time.

Upsides

Aera's generative AI enhances user experience with a conversational interface for decision-making.
The 'AI Test Drives' program accelerates enterprise adoption of AI-powered decision-making.
Recognition as a leader in Decision Intelligence Platforms boosts Aera's market credibility.

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