[Remote] Customer Service Representative at Beyond Finance

Remote

Beyond Finance Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsProblem-SolvingComputer TroubleshootingResearch and Documentation

Questions & Answers

Common questions about this position

Is this customer service representative position remote?

Yes, this is a fully remote position within a call center operating 7 days a week.

What is the salary for this customer service representative role?

This information is not specified in the job description.

What skills are required for the customer service representative position?

Required skills include a strong work ethic, upbeat and positive attitude about customer service, strong written and verbal communication skills, ability to excel at customer interaction and deliver solutions, ability to operate and troubleshoot a desktop computer, and ability to research and document using multiple systems.

What is the company culture like at Beyond Finance?

The culture is focused on compliance and ethics, user-centric technology, and customized financial solutions, with a dedication to helping clients achieve financial freedom through compassionate care.

What makes a strong candidate for this customer service role?

A strong candidate demonstrates a second-to-none work ethic, an upbeat and passionate attitude toward customer service, strong communication skills, and the ability to handle high-volume calls while resolving issues proactively and collaborating with teams.

Beyond Finance

Debt relief solutions for unsecured debt

About Beyond Finance

Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.

Houston, TexasHeadquarters
2016Year Founded
$805MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Holidays
Parental Leave
401(k) Company Match
Professional Development Budget

Risks

Rising interest rates may reduce demand for debt consolidation loans.
Increased competition from fintech startups could erode Beyond Finance's market share.
Potential regulatory changes could increase operational costs for Beyond Finance.

Differentiation

Beyond Finance offers free financial therapy, enhancing holistic financial wellness solutions.
The company provides a mobile app for debt management, a first in the industry.
Beyond Finance's success fee model aligns company interests with client outcomes.

Upsides

Increased demand for digital financial tools boosts Beyond Finance's mobile app adoption.
Investor confidence is high, evidenced by a $635 million credit facility from Comvest.
Recognition for customer service and transparency enhances Beyond Finance's brand reputation.

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