Senior Bilingual Client Support Specialist
Autotrader.caFull Time
Senior (5 to 8 years)
Key technologies and capabilities for this role
Common questions about this position
Yes, this is a fully remote position within a call center operating 7 days a week.
This information is not specified in the job description.
Required skills include a strong work ethic, upbeat and positive attitude about customer service, strong written and verbal communication skills, ability to excel at customer interaction and deliver solutions, ability to operate and troubleshoot a desktop computer, and ability to research and document using multiple systems.
The culture is focused on compliance and ethics, user-centric technology, and customized financial solutions, with a dedication to helping clients achieve financial freedom through compassionate care.
A strong candidate demonstrates a second-to-none work ethic, an upbeat and passionate attitude toward customer service, strong communication skills, and the ability to handle high-volume calls while resolving issues proactively and collaborating with teams.
Debt relief solutions for unsecured debt
Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.