Customer Service Representative

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Beyond Finance is dedicated to helping everyday Americans escape crippling debt and achieve financial freedom. We provide compassionate, individualized care and customized financial solutions to over 300,000 clients. We are seeking a Customer Service Representative to serve as the primary point of contact for clients enrolled in our financial hardship programs, guiding them through enrollment and graduation. This is a remote position within a call center operating 7 days a week, with hours of M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.

Requirements

• A “second-to-none” work ethic.
• An upbeat, positive, and passionate attitude about customer service.
• Strong written and verbal communication skills.
• Ability to excel at customer interaction and deliver practical solutions.
• Ability to operate and troubleshoot a desktop computer.
• Ability to research and document information using multiple computer programs/systems.

Responsibilities

• Provide helpful and caring customer service over high volume inbound and outbound client phone calls.
• Respond promptly to client requests and anticipate unstated needs.
• Educate clients on Beyond Finance’s programs.
• Proactively identify, analyze, and resolve client issues, aiming for first-call resolution.
• Maintain positive client relations and collaborate with other departments to ensure timely handling of requests.
• Work independently and as part of a team to drive client retention through product knowledge and best-in-class service.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Beyond Finance
• Mission: To help everyday Americans escape crippling debt and step into a brighter financial future.
• Services: Financial hardship programs.
• Client Base: Over 300,000 clients.
• Culture: Focused on compliance and ethics, user-centric technology, and customized financial solutions.