Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Tech, Fertility Services, Employee BenefitsIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What compensation or benefits does Carrot offer?
Carrot offers a holistic Total Rewards package including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, and family-forming assistance.
Is this Support Engineer role remote or office-based?
This information is not specified in the job description.
What are the minimum qualifications for the Support Engineer position?
Minimum qualifications include strong communication skills with 2+ years in a technical support or customer-facing role, experience building workflows in Slack, Jira, and Zapier, writing support content, being on-call, intermediate SQL capabilities, and experience with Git and CI/CD.
What is the team structure for Support Engineers at Carrot?
Support engineers are embedded within the engineering team, working alongside the team best equipped to fix major root causes to empower a strong feedback loop into the product.
What experience makes a strong candidate for this Support Engineer role?
Strong candidates will have the minimum qualifications plus preferred experience with AI tools, monitoring and observability tools, building MVC framework applications, and C#, .NET Core, JS + Typescript, React.
Carrot Fertility
Global fertility care platform offering comprehensive support
About Carrot Fertility
Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$111.1MTotal Funding
SERIES_CCompany Stage
Financial Services, HealthcareIndustries
201-500Employees
Benefits
Healthcare coverage
Telehealth resources
Productivity stipend
Co-working spaces
Paid parental leave
401k
Home office stipend
Flexible time off policy
Risks
Increased competition from similar fertility care platforms may impact Carrot's market share.
Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.
Data privacy concerns with digital expansion may lead to regulatory scrutiny.
Differentiation
Carrot Fertility offers a pioneering single embryo transfer program with high success rates.
The company provides a comprehensive, inclusive fertility care platform across 130 countries.
Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.
Upsides
Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.
CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.
Partnerships with health organizations enhance Carrot's integrated health solutions and market position.
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