Technical Support Engineer
ConfluentSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Tech, Fertility Services, Employee BenefitsIndustries
Requirements
Candidates should possess strong communication skills and at least 2 years of experience in a technical support or customer-facing role. Experience building workflows in tools like Slack, Jira, and Zapier is required, along with experience writing support content and being on-call. Intermediate SQL capabilities and experience with Git and CI/CD are also necessary. Preferred qualifications include experience with AI tools, monitoring and error reporting tools, building MVC framework applications, C#, .NET Core, JS, Typescript, and React.
Responsibilities
The Support Engineer will execute on-call runbooks, work with the Product team to reproduce bug reports, and collaborate with Engineering by diving into the codebase. They will also identify opportunities to improve support processes, automate repetitive tasks, and use AI to solve problems faster. This role involves applying technology to real-world issues, connecting systems, and shaping future work processes.
Skills
Technical Support
Customer Facing Roles
Workflow Automation
Bug Reproduction
Codebase Diving
Process Improvement
AI Problem Solving
Carrot Fertility
Global fertility care platform offering comprehensive support
About Carrot Fertility
Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$111.1MTotal Funding
SERIES_CCompany Stage
Financial Services, HealthcareIndustries
201-500Employees
Benefits
Healthcare coverage
Telehealth resources
Productivity stipend
Co-working spaces
Paid parental leave
401k
Home office stipend
Flexible time off policy
Risks
Increased competition from similar fertility care platforms may impact Carrot's market share.
Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.
Data privacy concerns with digital expansion may lead to regulatory scrutiny.
Differentiation
Carrot Fertility offers a pioneering single embryo transfer program with high success rates.
The company provides a comprehensive, inclusive fertility care platform across 130 countries.
Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.
Upsides
Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.
CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.
Partnerships with health organizations enhance Carrot's integrated health solutions and market position.
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