Technical Account Manager
SemgrepSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Electronic Design Automation (EDA)Industries
Requirements
Candidates should possess a Bachelor's or Master's degree in Electrical/Mechanical Engineering or equivalent experience, and a minimum of 3 years of experience in technical account management, customer success, or ECAD/EDA client-facing roles. Hands-on experience with Altium products is preferred, along with strong problem-solving and project management skills.
Responsibilities
As a Technical Account Manager, the individual will be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions; building trusted relationships and guiding customers on implementation, integration, and optimization; troubleshooting technical issues, escalating to R&D when needed, and driving resolutions; identifying growth opportunities and leading strategic business reviews; collaborating with Sales, Support, and R&D to align customer needs with product development; advocating for customers internally and providing actionable feedback; and monitoring customer health and mitigating risks to drive retention.
Skills
Customer Relationship Management
Technical Troubleshooting
Account Management
Product Implementation
Workflow Optimization
Cross-functional Collaboration
Customer Advocacy
Strategic Planning
Altium
Software solutions for PCB design automation
About Altium
Altium offers software solutions for designing printed circuit boards (PCBs) in the electronic design automation (EDA) industry. Its main product, Altium 365, enables real-time collaboration and effective data management for PCB design projects, ensuring high reliability across various regions. The company operates on a subscription-based model, providing different tiers of software and optional add-on services to meet diverse customer needs. Altium's goal is to facilitate efficient and collaborative PCB design for a wide range of industries.
San Diego, CaliforniaHeadquarters
1985Year Founded
$6.9MTotal Funding
IPOCompany Stage
Hardware, Enterprise SoftwareIndustries
1-10Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
401(k) Company Match
Paid Holidays
Paid Vacation
Paid Sick Leave
Parental Leave
Flexible Work Hours
Phone/Internet Stipend
Employee Discounts
Risks
Integration challenges with Renesas could disrupt Altium's operations and customer service.
Strategic shifts post-acquisition may alienate existing Altium customers.
New Requirements & Systems Portal Application may face technical challenges or adoption issues.
Differentiation
Altium 365 offers real-time collaboration and data management for PCB design projects.
The platform ensures high uptime and reliability across US, Europe, and Asia regions.
Altium provides advanced simulation tools and component libraries as add-on services.
Upsides
Increased demand for cloud-based PCB design tools boosts Altium 365's market potential.
Growing interest in AI-driven design automation enhances Altium's platform efficiency.
Expansion of electric vehicle market increases need for advanced PCB design tools.
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