[Remote] Technical Account Manager at Altium

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronic Design Automation (EDA)Industries

Requirements

Candidates should possess a Bachelor's or Master's degree in Electrical/Mechanical Engineering or equivalent experience, and a minimum of 3 years of experience in technical account management, customer success, or ECAD/EDA client-facing roles. Hands-on experience with Altium products is preferred, along with strong problem-solving and project management skills.

Responsibilities

As a Technical Account Manager, the individual will be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions; building trusted relationships and guiding customers on implementation, integration, and optimization; troubleshooting technical issues, escalating to R&D when needed, and driving resolutions; identifying growth opportunities and leading strategic business reviews; collaborating with Sales, Support, and R&D to align customer needs with product development; advocating for customers internally and providing actionable feedback; and monitoring customer health and mitigating risks to drive retention.

Skills

Customer Relationship Management

Technical Troubleshooting

Account Management

Product Implementation

Workflow Optimization

Cross-functional Collaboration

Customer Advocacy

Strategic Planning

Altium

Software solutions for PCB design automation

About Altium

Altium offers software solutions for designing printed circuit boards (PCBs) in the electronic design automation (EDA) industry. Its main product, Altium 365, enables real-time collaboration and effective data management for PCB design projects, ensuring high reliability across various regions. The company operates on a subscription-based model, providing different tiers of software and optional add-on services to meet diverse customer needs. Altium's goal is to facilitate efficient and collaborative PCB design for a wide range of industries.

San Diego, CaliforniaHeadquarters

1985Year Founded

$6.9MTotal Funding

IPOCompany Stage

Hardware, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Holidays

Paid Vacation

Paid Sick Leave

Parental Leave

Flexible Work Hours

Phone/Internet Stipend

Employee Discounts

Risks

Integration challenges with Renesas could disrupt Altium's operations and customer service.

Strategic shifts post-acquisition may alienate existing Altium customers.

New Requirements & Systems Portal Application may face technical challenges or adoption issues.

Differentiation

Altium 365 offers real-time collaboration and data management for PCB design projects.

The platform ensures high uptime and reliability across US, Europe, and Asia regions.

Altium provides advanced simulation tools and component libraries as add-on services.

Upsides

Increased demand for cloud-based PCB design tools boosts Altium 365's market potential.

Growing interest in AI-driven design automation enhances Altium's platform efficiency.

Expansion of electric vehicle market increases need for advanced PCB design tools.

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