IT Support Specialist
Parallel$75,000 - $110,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Financial ServicesIndustries
Requirements
The Technical Support Analyst should possess a strong understanding of computer systems and software applications, with the ability to troubleshoot technical issues and provide effective solutions to internal and external users. Excellent communication and interpersonal skills are required, along with the ability to document technical issues and resolutions clearly and concisely. Familiarity with Help Desk applications and user administration is also necessary.
Responsibilities
The Technical Support Analyst will be responsible for providing front-line Level 1 support desk support to both internal and external system users, responding to and resolving help requests in a timely manner according to established SLAs, assisting with login issues and usage difficulties, performing basic internet browser troubleshooting, interacting with customers and internal team members, logging all Help Desk queries, acting as a liaison between end users and higher levels of support, creating and modifying documentation, and assisting with user administration.
Skills
Data Science
Machine Learning
Artificial Intelligence
Clinical Expertise
Healthcare Technology
Medication Management
Patient Care
Clinical Intervention
Arine
Optimizes medication management for patients
About Arine
Arine focuses on improving medication management to enhance patient outcomes and lower healthcare costs, particularly for older adults and those with complex health needs. The platform uses data-driven analytics to provide personalized medication therapy management, ensuring that medications are tailored to each patient's health profile. Arine's clients include healthcare providers and insurance companies, who use the platform to improve care quality and patient satisfaction metrics. The company operates on a subscription model, offering tools for comprehensive medication management and optimization. By ensuring patients receive the correct medications, Arine aims to improve health outcomes and increase the efficiency of healthcare systems.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees
Benefits
Remote Work Options
Professional Development Budget
Risks
Increased competition from emerging AI-driven healthcare startups.
Regulatory scrutiny on AI applications in healthcare is intensifying.
Data privacy concerns could damage Arine's reputation.
Differentiation
Arine uses data-driven analytics for personalized medication therapy management.
The company partners with healthcare providers to improve CAHPS and Star ratings.
Arine's platform targets older adults with complex medication regimens.
Upsides
Arine ranked 236 on the 2024 Inc. 5000 list for growth.
Partnerships with Priority Health enhance Arine's value-based care offerings.
Rising demand for personalized medicine supports Arine's approach.
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