[Remote] IT Support Engineer at Wurl

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2–4 years of IT support or systems administration experience in a SaaS-first organization
Proficiency with macOS & Windows device setup, troubleshooting, and enterprise management with JAMF
Strong working knowledge of Google Workspace administration
Hands-on experience managing user accounts through Okta or similar SSO/MFA solutions
Familiarity with endpoint security software (e.g., Bitdefender)
Experience provisioning and managing SaaS tools such as Zoom, Slack, Jira, Confluence, and Microsoft Office products
Understanding of basic cloud (e.g., AWS) account permissions and troubleshooting
Excellent problem-solving, communication, and customer service skills

Responsibilities

Serve as the first point of contact for IT-related issues, troubleshooting macOS laptops
Provision, configure, and maintain company laptops using JAMF for device management and Bitdefender for endpoint protection
Manage inventory of IT hardware (laptops, accessories, replacements)
Create, modify, and disable user accounts across Okta, Google Workspace, Slack, Zoom, Atlassian Jira/Confluence, Salesforce, Snowflake, Databricks, and AWS
Enforce company policies for secure authentication (SSO/MFA) and access control
Lead IT aspects of onboarding new hires: laptop provisioning, account setup
Coordinate secure offboarding for departing employees: deprovisioning accounts, reclaiming and wiping devices, and revoking access
Administer licenses for productivity and collaboration tools, e.g.: Google Workspace, Microsoft Office, Zoom, Slack, Jira/Confluence, and AI tools
Work with engineering/business/data teams to provision access to other services, such as Salesforce, Snowflake, AWS, etc
Track IT issues using Jira
Help maintain compliance standards and monitor endpoint and access security

Skills

Wurl

Cloud platform for TV channel distribution

About Wurl

Wurl provides a cloud-based platform that enables the creation and distribution of TV channels for content creators, broadcasters, and media companies. The platform allows users to upload and manage their video content, schedule programming, and distribute it across various Over-The-Top (OTT) and pay TV services. Clients can automate their content management processes, including live programming and ad insertion, which helps them save time and resources. Wurl differentiates itself by offering a user-friendly interface and a comprehensive suite of tools that facilitate seamless content distribution to platforms like Samsung TV Plus, Twitch, Sinclair STIRR, and Roku. The company's goal is to enhance the visibility and revenue potential of its clients by helping them reach a global audience of 130 million viewers.

Palo Alto, CaliforniaHeadquarters

2011Year Founded

$32MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Risks

Competition from Tubi and Pluto TV threatens Wurl's market position in CTV.

Ad-blocking technology on CTV platforms may impact Wurl's ad monetization strategies.

Regulatory scrutiny over data privacy could increase compliance costs for Wurl.

Differentiation

Wurl offers a cloud-based platform for seamless TV channel creation and distribution.

The company enables real-time ad targeting with its GenAI-based BrandDiscovery solution.

Wurl's ContentDiscovery platform uses machine learning for viewer engagement and content discovery.

Upsides

Partnerships with Edgio and Chess.com expand Wurl's reach in the FAST channel market.

Increased demand for personalized CTV ads boosts Wurl's BrandDiscovery platform potential.

Growing importance of real-time data analytics enhances Wurl's data-driven solutions.

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