[Remote] IT Operations Specialist- West Coast/Mountain Time at Huntress

United States

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$70,000 – $85,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Strong technical aptitude in hardware and software support, including remote troubleshooting tools
Experience with SaaS systems, system configurations, updates, patches, and security best practices
Proficiency in administering IT systems or tools (e.g., license management, mobile device management, remote access tools)
Skills in system monitoring, performance optimization, and root cause analysis of technical issues
Ability to collaborate with cross-functional teams on upgrades, enhancements, integrations, and training
Capability to mentor junior HelpDesk Administrators through knowledge sharing and pairing
Experience evaluating and improving IT support processes and workflows
Project management skills for leading or contributing to IT projects and tool rollouts
Strong documentation skills for maintaining system records, end-user guides, and procedures
Exceptional problem-solving, customer service, and communication skills
Availability to work hours consistent with Pacific Time (PT) or Mountain Time (MT) zone

Responsibilities

Provide comprehensive hardware and software support, utilizing remote tools to diagnose, troubleshoot, and resolve technical issues for employees; act as a point of escalation for complex or unresolved technical issues
Maintain, support, scale, and ensure the optimal performance, availability, and security of SaaS systems, hardware, and software applications
Implement and maintain system configurations, updates, and patches, ensuring adherence to Huntress security policies and security best practices
Own and administer specific IT systems or tools (e.g., license management platforms, mobile device management, remote access tools)
Conduct regular system monitoring and performance optimization; analyze trends in helpdesk tickets and technical issues to proactively identify root causes and implement long-term solutions
Work closely with cross-functional teams and stakeholders to plan, execute, and implement system upgrades, enhancements, integrations, and training initiatives
Mentor and support junior HelpDesk Administrators by sharing knowledge, pairing on complex tickets, and reinforcing best practices
Evaluate and improve internal IT support processes and workflows to enhance effectiveness, efficiency, and security
Lead or contribute to IT-focused projects, offering insights from both systems and helpdesk perspectives, and assisting with rollouts of new tools or policies
Document and maintain accurate records of system configurations and changes; ensure all IT documentation (including end-user guides and system procedures) is continuously improved by identifying gaps, driving updates, and contributing new resources
Provide exceptional technical guidance, customer service, and support to end-users and employees globally

Skills

Key technologies and capabilities for this role

IT OperationsSystems AdministrationTechnical SupportTroubleshootingSaaS ManagementIT InfrastructureHardware SupportSoftware SupportProcess ImprovementCybersecurity

Questions & Answers

Common questions about this position

What is the compensation for the IT Operations Specialist role?

The compensation range is $70,000-$85,000 plus bonus and equity.

Is this position remote, and are there any location preferences?

This is a fully remote position in the US, with a preference for availability to work hours consistent with Pacific Time (PT) or Mountain Time (MT) due to the needs of the global team.

What key skills are required for this IT Operations Specialist position?

The role requires strong technical aptitude, exceptional problem-solving skills, passion for customer service, and the ability to provide advanced technical support, systems administration, and troubleshooting in a global remote environment.

What is the company culture like at Huntress?

Huntress is a fully remote, global team of passionate experts focused on cybersecurity, emphasizing collaboration, going above and beyond, and a 'One Team' advantage with a dynamic IT team environment.

What makes a strong candidate for this role?

A strong candidate will have a proactive approach to IT operations, experience in advanced technical support, systems administration, SaaS management, and the ability to mentor and improve processes in a fast-growing, global remote setting.

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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