[Remote] IT Operations Specialist- West Coast/Mountain Time at Huntress

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong technical aptitude
Exceptional problem-solving skills
Passion for customer service
Ability to contribute to a collaborative team environment
Strong technical support skills
Ability to troubleshoot complex hardware and software problems
Proactive approach to identifying recurring issues
Ability to improve IT processes
Strong understanding of IT security best practices
Ability to work with cross-functional teams and stakeholders

Responsibilities

Provide comprehensive hardware and software support
Maintain, support, scale, and ensure the optimal performance, availability, and security of SaaS systems, hardware, and software applications
Implement and maintain system configurations, updates, and patches
Own and administer specific IT systems or tools
Conduct regular system monitoring and performance optimization
Analyze trends in helpdesk tickets and technical issues to proactively identify root causes
Work closely with cross-functional teams and stakeholders to plan, execute, and implement system upgrades, enhancements, integrations, and training initiatives
Mentor and support junior HelpDesk Administrators
Evaluate and improve internal IT support processes and workflows
Lead or contribute to IT-focused projects
Document and maintain accurate records of system configurations and changes
Provide exceptional technical guidance, customer service, and support to end-users and employees globally

Skills

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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