Customer Success Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. We support every worker type in over 100 countries with AI-powered tools and a fully owned payroll infrastructure, enabling businesses to scale smarter, faster, and more compliantly.

Deel is a rapidly growing SaaS company, transforming global talent connections and breaking down hiring barriers. We are building the infrastructure for the future of work, fostering a more diverse and inclusive global economy. In 2024, we processed $11.2 billion in payments and provided healthcare and benefits in 109 countries.

Recognized by CNBC, Forbes, and Deloitte, Deel maintains high customer satisfaction with an average rating of 4.83 across multiple review platforms. Joining Deel offers a career-accelerating experience at the forefront of the global work revolution, tackling complex challenges with significant impact.

Who You Are

You will be the primary point of contact for Deel's clients, both internally and externally. This role involves building strong client relationships, identifying opportunities for long-term revenue growth, and serving as a trusted advisor by providing strategic guidance on operational and product-related matters. You will also act as an internal advocate for clients, promoting new products and capabilities to facilitate client expansion with Deel.

You are a passionate business builder, energized by complex and ambiguous problems, and driven to deliver impactful results. You are comfortable diving into data for insights and managing cross-functional projects with multiple stakeholders. A collaborative, high-performance team environment is essential for your success.

Responsibilities

• Account Management: Manage a high volume of small spend accounts within either the SMB/MM or ENT segments.
• Risk Mitigation: Identify and flag potential risks that could lead to customer churn.
• Relationship Building: Develop client relationships by understanding pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Product Advocacy: Act as the voice of the customer by collecting product and operational feedback and relaying it to relevant internal stakeholders.
• Customer Experience: Ensure a high-quality day-to-day experience for our customers.
• Internal Coordination: Collaborate with internal stakeholders to ensure timely responses and completion of customer-related tasks.