Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HR Tech, Payroll Software, SaaS, Global Workforce SolutionsIndustries
Requirements
The Customer Success Manager should be a passionate business builder who thrives in a highly collaborative, high-performance team and is comfortable tackling complex, challenging, often ambiguous problems. They should be a talented generalist with experience in data analysis, cross-functional project management, and working with multiple stakeholders. Strong relationship-building skills and the ability to identify customer pain points and provide solutions are also required.
Responsibilities
As the Customer Success Manager, you will be responsible for building genuine and durable customer relationships, serving as a client’s trusted advisor by providing strategic guidance, and acting as an internal advocate for clients by championing new products and capabilities. You will also identify and flag risks that could lead to customer churn, coordinate with internal stakeholders to ensure timely responses, and provide a high-quality customer experience on a day-to-day basis, managing a high volume of small spend accounts within SMB/MM or ENT segments.
Skills
Customer Success
Client Management
Global Payroll
HR Platform
SaaS
AI-powered tools
Compliance
Benefits Management
Performance Management
Equipment Management
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees