[Remote] Onboarding Specialist at Bloomerang

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Technology, SaaSIndustries

Requirements

Candidates must have at least 1 year of experience supporting SaaS CRM onboarding and training in a virtual or on-site environment, with a strong focus on customer onboarding best practices. They should be comfortable serving as the primary contact between internal and external stakeholders, possess strong organization skills with the ability to prioritize tasks, and have strong technical proficiency to quickly learn new software. Excellent written and verbal communication skills, along with proficiency in using Excel for data troubleshooting, are also required. Foundational understanding of data migration processes, project management experience with SaaS customer onboarding, experience with Bloomerang products, and experience supporting Non-Profit Organizations or CRM solutions are considered nice to haves.

Responsibilities

The Onboarding Specialist will manage the customer's Getting Started Journey, conduct 1:1 virtual follow-up sessions to ensure understanding of learning content, and assist customers with recognizing value in their purchased platforms. They will act as a point of contact throughout the customer's onboarding process and manage customer hand-offs between internal Bloomerang teams, ensuring on-time deliverables and keeping internal teams and customers accountable.

Skills

SaaS CRM onboarding

Customer training

Customer onboarding best practices

Project management

Communication skills

Customer-facing

Learning Management System (LMS)

Bloomerang

Donor management software for nonprofits

About Bloomerang

Bloomerang provides donor management software specifically designed for nonprofit organizations to improve their relationships with donors. The software offers a detailed overview of donor engagement by analyzing past interactions, which helps nonprofits identify their most promising prospects and retain existing donors. Bloomerang's tools include donor data management, social media monitoring, and straightforward reporting features, all aimed at enhancing donor engagement and retention. Unlike many competitors, Bloomerang emphasizes user-friendliness, requiring little training, making it ideal for organizations that experience high staff turnover. The company operates on a subscription model, generating revenue through software licenses, and its primary goal is to reduce donor attrition and increase revenue for its clients by implementing best practices in donor engagement.

Indianapolis, IndianaHeadquarters

2012Year Founded

$904.6KTotal Funding

DEBTCompany Stage

Enterprise Software, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Risks

Increased competition from Blackbaud and Salesforce.org pressures Bloomerang to innovate rapidly.

Qgiv acquisition may pose integration challenges, affecting service continuity and brand identity.

Dependence on strategic investments could pressure Bloomerang for rapid growth, affecting stability.

Differentiation

Bloomerang offers AI-driven personalization to enhance donor engagement and retention.

The platform provides advanced reporting tools for volunteer impact analysis and grant support.

Bloomerang's user-friendly design requires minimal training, ideal for high staff turnover nonprofits.

Upsides

Strategic investments position Bloomerang for accelerated growth and innovation in nonprofit technology.

The acquisition of Qgiv expands Bloomerang's fundraising technology capabilities for nonprofits.

Record-breaking $56 million raised on GivingTuesday demonstrates Bloomerang's fundraising effectiveness.

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