Strategic Client Success Executive

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in client success, account management, or a related field, with a strong understanding of the PBM environment and the broader healthcare system. Exceptional communication, reasoning, negotiation, and presentation skills are critical for success.

Responsibilities

The Strategic Client Success Executive will be the primary owner of the client relationship, responsible for client retention, organic growth, and client satisfaction through the building of long-term, mutually beneficial partnerships with clients. This role will develop strong C-suite, SVP, and VP relationships across targeted clients, understand the client’s organization and structure, and become a trusted advisor for client decision makers. The SCSE will manage the client contract, ensuring that RxSense’s obligations are met, and develop strategic account plans to drive client growth and satisfaction, including RFP support and system enhancements. They will also monitor client satisfaction, stay abreast of market dynamics, and serve as the liaison between the client and RxSense regarding technical requests and escalated service issues.

Skills

Client Relationship Management

Strategic Planning

Account Management

Consultative Selling

Stakeholder Engagement

Healthcare Industry Knowledge

RxSense

Pharmacy benefits management technology solutions

About RxSense

RxSense provides technology solutions for the pharmacy benefits management (PBM) industry, focusing on simplifying and optimizing the management of pharmacy benefits and claims. Its main product is an enterprise platform that integrates real-time business intelligence and analytics, allowing PBMs to gain actionable insights and make informed decisions to improve their operations. This platform is modular, enabling clients to customize their use and enhance care delivery. RxSense differentiates itself from competitors by offering APIs that ensure interoperability between different systems, complying with industry standards. The company's goal is to transform the PBM industry by providing tools that enhance efficiency and empower clients with timely data and insights.

Boston, MassachusettsHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Risks

Increased competition in the PBM space may pressure RxSense to innovate rapidly.

Partnership with Walgreens may expose RxSense to regulatory challenges.

Investment from Parthenon Capital could lead to strategic shifts causing internal disruptions.

Differentiation

RxSense offers a modular platform with real-time analytics for PBMs.

The company provides APIs compliant with FHIR and NCPDP standards for interoperability.

RxSense's platform delivers actionable insights for data-driven decision-making in pharmacy benefits.

Upsides

Partnership with Walgreens enhances consumer access to prescription discounts nationwide.

Growing demand for cloud-based healthcare solutions aligns with RxSense's offerings.

Collaboration with Scipher Medicine integrates precision medicine into pharmacy benefits management.

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