Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: (Salary information not provided in the description) Metaview is an AI company focused on revolutionizing hiring through AI-powered solutions. We're building a platform to understand, augment, and automate the hiring process, leveraging unstructured data from conversations to improve hiring efficiency. Our AI Scribe is already used by over 3000 companies and is driving a 25% increase in recruiting efficiency. We’re expanding this platform to power workflows, generate insights, and automate recruitment tasks. Metaview was founded by Siadhal and Shahriar, with backing from prominent investors and recognition in publications like Forbes and TechCrunch.
Requirements
- 2+ years of experience in a customer-facing role.
Responsibilities
- Onboarding: Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value.
- Feature Adoption: Drive feature adoption at scale through targeted, data-driven outreach and personalized support.
- Account Management: Monitor key metrics and leverage data insights (product usage, account health) to prioritize accounts and actions.
- Technical Support: Assist with Technical Support as needed.
- Customer Success Strategy: Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively.
- Feedback & Insights: Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements.
Company Information
- Company: Metaview
- Focus: AI-powered hiring solutions
- Product: AI Scribe (used by over 3000 companies)
- Growth: 4X’d revenue last year ($m’s) and on track to do the same in 2025.
- Team Culture: Optimizes for rate-of-learning, direct and transparent communication, and active-learning.
- Funding: Backed by phenomenal investors in the US and Europe.
Skills
Customer Success
Account Management
Data Analysis
Onboarding
Technical Support
Feature Adoption
Customer Feedback
Data-Driven Outreach
Metaview
Automates interview transcription and coaching
About Metaview
Metaview enhances the interview process for companies by using data analytics and automation. Its main product is an automated interview transcription and coaching platform that records and transcribes interviews, offering personalized feedback to interviewers. This helps companies make informed hiring decisions based on data rather than subjective impressions. The platform easily integrates with existing interview tools, allowing for quick setup and immediate benefits. Metaview operates on a subscription-based model, providing clients with ongoing access to its features while ensuring a steady revenue stream. The company differentiates itself by focusing on scaling hiring processes without compromising quality, reducing interview bias, and improving the candidate experience. With over 300 customers, including notable clients like Bulb and Careem, Metaview aims to transform recruitment practices through actionable insights and continuous development for interviewers.
London, United KingdomHeadquarters
2018Year Founded
$14.2MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees