Metaview

Customer Success Associate

United States

Metaview Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 2 years of experience in customer success or a related field. Strong analytical skills are required to monitor key metrics, along with the ability to drive feature adoption through data-driven outreach. Experience in providing technical support is also essential.

Responsibilities

The Customer Success Associate will deliver a seamless onboarding experience for midmarket and self-serve customers, ensuring rapid time to value. They will drive feature adoption at scale through targeted outreach and personalized support, monitor key metrics to prioritize accounts, assist with technical support as needed, and refine a scalable approach to customer success and retention.

Skills

Customer Success
Account Management
Data Analysis
Onboarding
Technical Support
Feature Adoption
Customer Feedback
Data-Driven Outreach

Metaview

Automates interview transcription and coaching

About Metaview

Metaview enhances the interview process for companies by using data analytics and automation. Its main product is an automated interview transcription and coaching platform that records and transcribes interviews, offering personalized feedback to interviewers. This helps companies make informed hiring decisions based on data rather than subjective impressions. The platform easily integrates with existing interview tools, allowing for quick setup and immediate benefits. Metaview operates on a subscription-based model, providing clients with ongoing access to its features while ensuring a steady revenue stream. The company differentiates itself by focusing on scaling hiring processes without compromising quality, reducing interview bias, and improving the candidate experience. With over 300 customers, including notable clients like Bulb and Careem, Metaview aims to transform recruitment practices through actionable insights and continuous development for interviewers.

Key Metrics

London, United KingdomHeadquarters
2018Year Founded
$14.2MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees

Benefits

Company Equity

Risks

Increased competition from AI-driven HR tech startups threatens Metaview's market share.
Data privacy concerns may scrutinize Metaview's reliance on recording interviews.
Economic downturns could reduce client spending on HR technology, impacting revenue.

Differentiation

Metaview offers automated transcription and coaching for interviews, enhancing hiring decisions.
The platform integrates seamlessly with existing interview tools, requiring minimal setup.
Metaview's data-driven approach supports unbiased and evidence-based hiring processes.

Upsides

Metaview raised $7M in Series A funding to accelerate growth and product development.
The rise of remote work increases demand for Metaview's virtual interview solutions.
Growing emphasis on diversity in hiring aligns with Metaview's unbiased interview process.

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