Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates should have at least 2 years of experience in customer success or a related field. Strong analytical skills are required to monitor key metrics, along with the ability to drive feature adoption through data-driven outreach. Experience in providing technical support is also essential.
The Customer Success Associate will deliver a seamless onboarding experience for midmarket and self-serve customers, ensuring rapid time to value. They will drive feature adoption at scale through targeted outreach and personalized support, monitor key metrics to prioritize accounts, assist with technical support as needed, and refine a scalable approach to customer success and retention.
Automates interview transcription and coaching
Metaview enhances the interview process for companies by using data analytics and automation. Its main product is an automated interview transcription and coaching platform that records and transcribes interviews, offering personalized feedback to interviewers. This helps companies make informed hiring decisions based on data rather than subjective impressions. The platform easily integrates with existing interview tools, allowing for quick setup and immediate benefits. Metaview operates on a subscription-based model, providing clients with ongoing access to its features while ensuring a steady revenue stream. The company differentiates itself by focusing on scaling hiring processes without compromising quality, reducing interview bias, and improving the candidate experience. With over 300 customers, including notable clients like Bulb and Careem, Metaview aims to transform recruitment practices through actionable insights and continuous development for interviewers.