Customer Success Manager, SMB
EvenUpFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The ideal candidate will have 1-2 years of experience in sales, client success, or account management, with a background working with small-tier clients. A college degree is required, along with a demonstrated drive for humility, innovation, and excellence, and a strong motivation for sales. Excellent oral and written communication skills, proficiency in prospecting and online profiling, and passion for influencing, negotiation, and closing deals are essential. Knowledge of the technology industry, technical savviness, and experience with SaaS platforms, apps, analytics, data, or databases are preferred. CRM experience, particularly with Salesforce, is a plus, as is a willingness to travel occasionally. Prior experience or knowledge of the faith sector and church staff roles is highly preferred.
The Account Manager will build relationships with targeted clients through phone and email, informing them about new products and the value of the Subsplash platform. They will develop innovative solutions tailored to client needs, assist clients in successfully utilizing and implementing Subsplash products, and educate clients on relevant industry information. The role focuses on delighting clients, increasing retention, and driving recurring revenue through strategic consulting and strengthening client relationships.
Fintech mobile SaaS for software solutions
Subsplash creates software solutions in the Fintech and mobile SaaS sectors, focusing on enhancing digital experiences for clients and their users. Their products are designed to be user-friendly and engaging, catering to organizations that want to improve their online presence. Subsplash operates on a subscription model and also offers custom software development, allowing clients to tailor solutions to their specific needs. What sets Subsplash apart from competitors is its strong emphasis on design and a people-centered approach, which is reflected in their core values of humility, innovation, and excellence. The company's goal is to make a positive impact on the world by honoring God and serving people through their software solutions.