Specialist I, Client Success

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

Candidates should have 1-3 years of experience in client success, care navigation, inside sales, or mental health services. They must be able to communicate with warmth, clarity, and confidence across phone, SMS, and email, and tailor their tone to meet clients emotionally. The ideal candidate knows how to guide individuals through uncertainty, help them navigate options, overcome friction, and feel empowered to take the next step. They should also be able to balance structure with empathy, hit outreach and productivity goals, and remain energized in fast-paced, mission-driven environments.

Responsibilities

The Specialist I, Client Success will re-engage prospective and early-stage clients through empathetic outreach via phone, SMS, and email, including those who have shown interest but haven't booked, canceled/no-showed their first session, or are uncertain about their provider fit. They will coach clients through decision-making moments, provide clarity on platform tools, address hesitation, and offer provider support options. Responsibilities also include documenting and tracking client interactions using tools like Intercom, partnering with internal teams to resolve issues and share insights, and championing continuous improvement by identifying pain points and advocating for client needs.

Skills

Client Outreach

SMS

Phone

Empathy

Client Coaching

Platform Navigation

Problem-Solving

Communication

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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