[Remote] Customer Retention Associate at Vetcove

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Health, E-commerce, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementCommunicationProblem-SolvingProactive EngagementOutbound CallingEmail CampaignsWebinarsCustomer Experience

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What are the key skills needed for the Customer Retention Associate role?

The role requires being a proactive self-starter who thrives in a team environment, with strong empathy, resilience, tenacity, analytical and critical thinking skills, and the ability to engage customers via phone, email, live chat, and video conference.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Vetcove?

Vetcove has a growing team focused on modernizing the animal health industry, emphasizing collaboration across teams like Customer Experience and Sales & Growth, and valuing exceptionally talented, passionate, proactive self-starters who thrive in a team environment.

What makes a strong candidate for this Customer Retention Associate position?

A strong candidate is excited by proactively engaging with veterinary professionals, willing to go the extra mile to address concerns, passionate about helping others, empathetic, resilient, tenacious, and skilled in analytical thinking and customer outreach via multiple channels.

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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