Customer Retention Associate

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Health, E-commerce, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor's Degree and 1-3 years of relevant customer-facing work experience. Excellent written and verbal communication skills, the ability to adapt quickly and manage concurrent responsibilities, a strong desire to help customers succeed, and a positive team mentality are essential. Experience with tech platforms and the veterinary industry is strongly preferred.

Responsibilities

The Customer Retention Associate will strategically identify and proactively outreach to veterinary clinics that may be disengaging, primarily via phone, email, live chat, and video conference. They will train and educate existing users to deepen their engagement with the Vetcove platform, field concerns and objections with empathy, and create educational content for veterinary professionals. This role involves analytical thinking to understand customer churn, soliciting feedback for platform improvement, and collaborating cross-functionally to provide insights on feature requests and workflow enhancements.

Skills

Customer Relationship Management

Communication

Problem-Solving

Proactive Engagement

Outbound Calling

Email Campaigns

Webinars

Customer Experience

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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