Customer Success Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, BiotechnologyIndustries

Requirements

Candidates should have 4-6+ years of proven success in a quota-carrying Account Manager or Customer Growth role at a B2B SaaS company, with demonstrated ability to identify and close upsell opportunities. Experience with mid-market to enterprise B2B clients, outstanding communication skills, strong project management and problem-solving abilities, and proficiency with tools like Salesforce, Excel, and PowerPoint are required. A Bachelor's Degree with solid general business acumen is necessary, and technical acumen with SaaS product integrations is a plus.

Responsibilities

The Customer Success Manager will own a portfolio of assigned accounts, driving expansion revenue through upsell and cross-sell opportunities by understanding customer goals and pain points. They will manage pipeline, accurately forecast revenue, and consistently hit or exceed quota, while executing strategic growth plans. Responsibilities also include developing strong business relationships, leading customer health checks, educating customers on platform features, and partnering with clients to define goals and develop success plans. The role involves supporting onboarding and implementation teams, managing escalations for at-risk accounts, and periodic customer visits for engagement and outcome driving, with up to 30% travel.

Skills

Account Management

Customer Success

Upsell

Cross-sell

Sales Pipeline Management

Forecasting

Quota Attainment

Relationship Building

Business Case Development

Customer Health Checks

Strategic Growth Planning

TrackVia

Low-code platform for custom application development

About TrackVia

TrackVia offers a low-code application platform that helps businesses quickly create and manage custom web and mobile applications. It is designed for users with varying coding skills, making it suitable for both IT professionals and business managers. The platform is particularly beneficial for mid-sized to large enterprises in industries like manufacturing and healthcare, allowing them to streamline operations and ensure compliance with regulations. TrackVia stands out from competitors by focusing on ease of use and rapid deployment, enabling users to build applications in days rather than weeks.

Denver, ColoradoHeadquarters

2006Year Founded

$8.8MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees