[Remote] Account Specialist, Growth at 1Password

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, SaaSIndustries

Requirements

1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc.)
Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
Create and deliver compelling sales presentations to prospective clients to achieve sales goals
Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g., phone, email, and chat)
Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring customer issues are resolved in a timely manner
Strong interpersonal skills with a demonstrated ability in building customer relationships
Preferred: Experience with 1Password or other password managers
Preferred: Experience with Salesforce, Gainsight etc. or related

Responsibilities

Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g., organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
Proactively engage clients

Skills

Key technologies and capabilities for this role

SalesCustomer SuccessAccount ManagementCRMSaaSCybersecurityCustomer RelationshipsValue ArticulationProduct DemonstrationBest Practices

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This is designated as an in-office role, requiring work from 1Password’s downtown Toronto/Austin office on a full-time basis (3-5 days/week), with all go-to-market roles having in-person onboarding in Toronto.

What experience is required for this Account Specialist role?

Candidates need 1+ years in Sales, Account management, Customer success, or a related role, preferably in a SaaS environment.

What skills are essential for success in this position?

Key skills include proven ability to manage a sales pipeline with consistent performance against metrics, thriving in a fast-paced environment, creating compelling sales presentations, and strong communication to articulate complex technical terms simply.

What is the company culture like at 1Password?

1Password offers a fast-paced, dynamic environment with curious, driven individuals solving hard problems, emphasizing a human-centric approach in product strategy and user experience.

What makes a strong candidate for this role?

A proactive, customer-focused individual with a passion for technology, 1+ years in sales or related roles (SaaS preferred), pipeline management experience, and strong communication skills stands out.

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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