Presales Solution Consultant, AI-driven eProcurement SaaS
SamsungSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, BiotechnologyIndustries
Requirements
Candidates should possess over 3 years of experience in strategy, management, or technology consulting, or in pre-sales engineering. A working knowledge of APIs and common SaaS platforms like Shopify, Salesforce, Zendesk, or Hubspot is required, along with excellent communication, presentation, and relationship-building skills. Technical and analytical curiosity, resilience, and a start-up mentality are also essential, with generative AI implementation experience being a strong asset.
Responsibilities
The Solutions Consultant II will lead discovery sessions to understand customer needs and identify business opportunities, using API and SaaS knowledge to provide technical solutions. They will deliver compelling presentations and product demonstrations, scope and design integrations, and support pre-sales efforts to meet revenue goals. Additionally, they will guide customers through implementation, go-live, and post-sales activities, including quarterly business reviews to retain and expand client accounts.
Skills
AI
Customer Service
Sales
Technical Expertise
Subject Matter Expertise
AI-first strategies
Customer Lifecycle Management
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
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