Customer Success Architect

United States

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$136,900 – $161,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Observability, SoftwareIndustries

Requirements

Candidates should have 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services. Proven experience managing a portfolio of large, complex customers with $1M+ ARR is required, along with a track record of driving strategic initiatives and delivering measurable outcomes. Expertise in helping enterprise customers solve complex challenges, particularly in DevOps, SRE, or platform engineering environments, is essential. Strong skills in project management, discovery, stakeholder management, and value-based storytelling are necessary. A deep understanding of how retention, expansion, and customer KPIs tie back to business success, along with the ability to forecast outcomes, is crucial. Hands-on knowledge of observability, monitoring, and cloud-native environments, including technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems, is required. Candidates should possess curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Responsibilities

The Customer Success Architect will act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value from Chronosphere. Responsibilities include building trusted relationships across all levels of customer organizations, serving as the primary advisor for technical initiatives and strategic business outcomes, and identifying and mitigating risks within the customer portfolio. The role involves navigating the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value, as well as acting as the voice of the customer internally to influence product development and customer success strategies. Additionally, the CSA will guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures, architect best-practice solutions tailored to each customer’s environment, and drive adoption of Chronosphere’s platform and features while delivering measurable value and communicating ROI. They will also deliver strategic insights to help customers achieve their business goals and contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Skills

Observability

Containerization

Data Optimization

Cost Optimization

Technical Guidance

Relationship Management

Customer Success

Platform Adoption

Strategic Guidance

Problem-Solving

Chronosphere

Cloud-native infrastructure and application monitoring

About Chronosphere

Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.

New York City, New YorkHeadquarters

2019Year Founded

$359.3MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees