Customer Success Architect

About Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow.

About the Role

We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team. As a CSA, you'll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere.

In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value. In this highly visible role, you'll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization, we’d love to hear from you.

Responsibilities

Customer Engagement

• Build trusted relationships across all levels of customer organizations, from end users to executives.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer internally, influencing product development and customer success strategies.

Technical Leadership

• Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures.
• Architect best-practice solutions tailored to each customer’s environment.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Qualifications

• Experience: 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Customer Portfolio Management: Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
• Problem Solving: Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments.
• Stakeholder Management: Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences.
• Strategic Thinking: Think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
• Project Management: Strong skills in project management, discovery, stakeholder management, and value-based storytelling.
• Business Acumen: A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities.
• Technical Knowledge: Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
• Growth Mindset: You’re excited by growth: of your customers, your team, and yourself. You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Job Details

• Salary: $136.9K - $161K
• Location Type: Remote
• Employment Type: FullTime