[Remote] Customer Success Architect at Chronosphere

United States

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$136,900 – $161,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Observability, SoftwareIndustries

Skills

Key technologies and capabilities for this role

ObservabilityContainerizationData OptimizationCost OptimizationTechnical GuidanceRelationship ManagementCustomer SuccessPlatform AdoptionStrategic GuidanceProblem-Solving

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Architect role?

Candidates need 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services, plus experience managing a portfolio of large, complex customers with $1M+ ARR.

What does the Customer Success Architect do on a daily basis?

The role involves building trusted relationships with customers, guiding them through technical challenges in observability and cloud-native architectures, driving platform adoption, mitigating risks, and acting as the voice of the customer internally.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Customer Success Architect role remote or office-based?

This information is not specified in the job description.

What kind of candidate stands out for this Customer Success Architect position?

A strong candidate is dynamic, customer-obsessed, excels at solving complex problems, thrives in fast-paced environments, and has experience driving adoption and value for large enterprise customers with $1M+ ARR.

Chronosphere

Cloud-native infrastructure and application monitoring

About Chronosphere

Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.

New York City, New YorkHeadquarters

2019Year Founded

$359.3MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees