Associate, Commercial Manager at S&P Global

Pasig, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Commodities, Financial ServicesIndustries

Requirements

Bachelor’s degree in any field
Strong interpersonal and communication skills, with proficiency in Japanese (N3 or higher) and business-level English
Strong organizational skills and ability to prioritize
Integrity, honesty, positive attitude, strong attention to detail, and a desire to learn independently
Client centric, results driven, and able to adapt to an enterprise mindset
Willing to work APAC hours and in Pasig City (Anchor flex Setup being implemented until further notice)
Excellent interpersonal, written, and oral communication skills
Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint
Effective time and task management skills
Significant previous experience in a client-facing role and high proficiency in Microsoft Excel (preferred)
Strong background in Sales, Business Development, and Client Relations (preferred)

Responsibilities

Proactive outreach to contact clients and discuss current services, client needs, complementing products, and required service follow-up
Retention activities including 30, mid-point, and renewal touch points documented in SFDC
Introduce and position new product packages specifically designed for Primary Accounts
Manage incoming calls and e-mails for assigned accounts via Customer Care and the Commodity Insights website
Set-up and provide training as needed in coordination with sales specialists and support team
Contact all newly added contract users to introduce them to the products
Discover and diagnose possible up-sell / cross-sell opportunities
Assist with product demos and meeting scheduling for assigned accounts as collaborative opportunities arise
Develop and execute strategic plans to meet or exceed sales targets
Work across Commodity Insights organization to resolve any client issues in a timely manner
Document all client interactions in SFDC
Complete other assignments as required and/or assigned

Skills

Key technologies and capabilities for this role

SalesforceClient RetentionCustomer OutreachUser TrainingUpsellingCross-sellingProduct DemosAccount ManagementSales PlanningCRM

Questions & Answers

Common questions about this position

What language skills are required for this role?

The role requires proficiency in Japanese (N3 or higher) and business-level English, along with strong interpersonal and communication skills.

What is the location for this position?

The position is based in Manila, Philippines, as part of the Primary Accounts team there.

What prior experience is preferred for this role?

Significant previous experience in a client-facing role is preferred, along with a strong background in Sales, Business Development, Client Relations, and high proficiency in Microsoft Excel.

What team will I be working with in this role?

You will be part of the Primary Accounts team in Manila, comprised of experienced client retention specialists and professionals within S&P Global Commodity Insights.

What qualifications make a strong candidate for this position?

A Bachelor’s degree in any field is required, along with excellent interpersonal skills, time management abilities, and the capacity to get the big-picture view of client relations.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees