[Remote] Account Management Operations Associate at ResortPass

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

At least 1 year of experience in a customer-facing/data entry role
Ability to efficiently manage multiple online platforms and juggle different tasks in a fast-paced environment
Detail-oriented
Ability to adapt and respond to different personalities and corresponding requests
Clear and concise written and verbal communication skills
Problem-solving skills
Ability to work independently and use personal equipment (computer and internet connection)

Responsibilities

Assist in managing hotel accounts, including updating information and resolving issues
Perform data entry tasks accurately and efficiently to maintain and update partner records
Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
Collaborate with the account management team to ensure a seamless and high-quality partner experience
Assist with ad-hoc projects as assigned to support the overall goals of the account management team

Skills

ResortPass

Day access to luxury hotel amenities

About ResortPass

ResortPass allows people to access luxury hotel amenities for a day without needing to stay overnight. Users can enjoy features like pools, spas, and fitness centers at top hotels such as Ritz-Carlton and Four Seasons. The service works by partnering with over 1,300 hotels to offer their facilities on a day-use basis, making it easy for locals and visitors to experience premium amenities. Unlike traditional hotel stays, ResortPass focuses on providing flexible access to luxury experiences. The company's goal is to enhance everyday life by making luxury more accessible, and since its start in 2016, it has connected over 3 million users to resort amenities.

Santa Monica, CaliforniaHeadquarters

2016Year Founded

$36.4MTotal Funding

SERIES_BCompany Stage

Consumer Goods, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Commuter Benefits

Paid Parental Leave

Risks

Increased competition from new entrants like Daycation and DayPass in the day pass market.

Potential local community backlash over increased traffic and noise from day guests.

Economic downturns could reduce discretionary spending on luxury experiences, impacting revenue.

Differentiation

ResortPass offers unique day access to luxury hotel amenities without overnight stays.

Partnerships with over 1,300 hotels, including Ritz-Carlton and Four Seasons, enhance credibility.

The platform connects locals and visitors to premium amenities, enhancing everyday luxury experiences.

Upsides

Growing trend of local, shorter escapes aligns with ResortPass's day access model.

Partnerships with brands like Smoothie King and Mastercard expand reach and customer incentives.

Hilton partnership for day pass packages boosts market presence across the Americas.

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