[Remote] Account Management Operations Associate at ResortPass

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Hospitality, Travel, MarketplaceIndustries

Requirements

At least 1 year of experience in a customer-facing/data entry role
Driven to find the best solutions and build great relationships
Organized multitasker with experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented
Empathetic partner able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
Communicative with clear and concise written and verbal communications
Problem solver excited by complex problems and takes pride in finding unique and timely solutions
A good human being
Use of personal equipment including a computer and internet connection

Responsibilities

Assist in managing hotel accounts, including updating information and resolving issues
Perform data entry tasks accurately and efficiently to maintain and update partner records
Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
Collaborate with the account management team to ensure a seamless and high-quality partner experience
Assist with ad-hoc projects as assigned to support the overall goals of the account management team

Skills

Key technologies and capabilities for this role

data entryaccount managementclient supportpartner relationsissue resolutionrecord updatescollaboration

Questions & Answers

Common questions about this position

What is the compensation for this position?

Compensation for this May-September contract position is $25 per hour.

Is this a remote position?

Yes, this is a seasonal remote work opportunity from May to September.

What skills and experience are required for this role?

Candidates need at least 1 year of experience in a customer-facing or data entry role, strong organizational and multitasking skills in a fast-paced environment, empathy, clear communication, and problem-solving abilities.

What is the work schedule for this role?

The shift is Monday through Friday for this May-September contract.

What makes a strong candidate for this position?

Strong candidates have 1+ year in customer-facing or data entry roles, excel at multitasking in fast-paced settings, show empathy and clear communication, and are proactive problem solvers; apply even without 100% match as they use a holistic evaluation.

ResortPass

Day access to luxury hotel amenities

About ResortPass

ResortPass allows people to access luxury hotel amenities for a day without needing to stay overnight. Users can enjoy features like pools, spas, and fitness centers at top hotels such as Ritz-Carlton and Four Seasons. The service works by partnering with over 1,300 hotels to offer their facilities on a day-use basis, making it easy for locals and visitors to experience premium amenities. Unlike traditional hotel stays, ResortPass focuses on providing flexible access to luxury experiences. The company's goal is to enhance everyday life by making luxury more accessible, and since its start in 2016, it has connected over 3 million users to resort amenities.

Santa Monica, CaliforniaHeadquarters

2016Year Founded

$36.4MTotal Funding

SERIES_BCompany Stage

Consumer Goods, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Commuter Benefits

Paid Parental Leave

Risks

Increased competition from new entrants like Daycation and DayPass in the day pass market.

Potential local community backlash over increased traffic and noise from day guests.

Economic downturns could reduce discretionary spending on luxury experiences, impacting revenue.

Differentiation

ResortPass offers unique day access to luxury hotel amenities without overnight stays.

Partnerships with over 1,300 hotels, including Ritz-Carlton and Four Seasons, enhance credibility.

The platform connects locals and visitors to premium amenities, enhancing everyday luxury experiences.

Upsides

Growing trend of local, shorter escapes aligns with ResortPass's day access model.

Partnerships with brands like Smoothie King and Mastercard expand reach and customer incentives.

Hilton partnership for day pass packages boosts market presence across the Americas.

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