Account Manager あっかうんとt Manager アカウントマネージャー at Remitly

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Information Services, SaaS, Risk ManagementIndustries

Requirements

Bachelor’s degree in Business Administration, Sales, or a related field
Minimum of 3 years of relevant experience in account management, preferably in the SaaS or technology sector
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
Fluent in Japanese and business level English is a plus
Strong listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Ability to prioritize among competing tasks

Responsibilities

Manage and nurture relationships with existing clients to ensure their satisfaction and retention
Understand client needs and identify new business opportunities within existing accounts
Coordinate with cross-functional teams to deliver effective solutions that meet client requirements
Conduct regular reviews to ensure clients are satisfied with their services and to resolve any issues
Upsell and cross-sell products and services to enhance customer accounts
Develop a thorough understanding of market conditions and competitive activities
Prepare regular reports on account status, renewal, and sales activity
Act as the client’s advocate internally to ensure project goals are met and services are delivered on time

Skills

Key technologies and capabilities for this role

Account ManagementSalesCustomer Relationship ManagementNegotiationPresentation SkillsJapaneseBusiness EnglishSaaSUpsellingCross-sellingReporting

Questions & Answers

Common questions about this position

What is the location for this Account Manager role?

The position is based in the Tokyo office.

What compensation and benefits are offered?

The role offers competitive salary and performance-based incentives, along with a comprehensive benefits package including health insurance and retirement plans.

What are the key requirements for this position?

Candidates need a Bachelor’s degree in Business Administration, Sales, or related field, at least 3 years of account management experience (preferably in SaaS or technology), strong communication and presentation skills across all organizational levels, and fluency in Japanese with business-level English preferred.

What is the company culture like?

The culture emphasizes a supportive team environment, collaboration with proactive and project-driven Account Managers, healthy work-life balance, flexible working hours, and focus on customer satisfaction, teamwork, and results.

What makes a strong candidate for this role?

A strong candidate has 3+ years in account management ideally in SaaS/tech, excels in communication, presentation, listening, negotiation at all levels including C-suite, is fluent in Japanese, self-motivated in results-driven settings, and can manage multiple priorities efficiently.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees