Enterprise Account Manager
SanitySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Tech, Information Services, SaaS, Risk ManagementIndustries
Requirements
- Bachelor’s degree in Business Administration, Sales, or a related field
- Minimum of 3 years of relevant experience in account management, preferably in the SaaS or technology sector
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- Fluent in Japanese and business level English is a plus
- Strong listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Ability to prioritize among competing tasks
Responsibilities
- Manage and nurture relationships with existing clients to ensure their satisfaction and retention
- Understand client needs and identify new business opportunities within existing accounts
- Coordinate with cross-functional teams to deliver effective solutions that meet client requirements
- Conduct regular reviews to ensure clients are satisfied with their services and to resolve any issues
- Upsell and cross-sell products and services to enhance customer accounts
- Develop a thorough understanding of market conditions and competitive activities
- Prepare regular reports on account status, renewal, and sales activity
- Act as the client’s advocate internally to ensure project goals are met and services are delivered on time
Skills
Account Management
Sales
Customer Relationship Management
Negotiation
Presentation Skills
Japanese
Business English
SaaS
Upselling
Cross-selling
Reporting
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits
Risks
Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.
Differentiation
Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.
Upsides
Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.
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