Account Manager (SMB) - Contract

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, BiotechnologyIndustries

Requirements

The ideal candidate will have 2-3 years of experience as an Account Manager, preferably in B2B SaaS, with a proven track record in developing sales opportunities and managing complex deal cycles. Experience in growing and maintaining customer relationships, building cross-functional relationships, and deriving insights from data and reporting is essential. Strong analytical, organizational, and communication skills are required, along with the ability to build relationships with senior leaders and C-level executives.

Responsibilities

This role involves owning the commercial relationship for a portfolio of existing Loopio accounts to drive value and maximize renewal and expansion potentials. Responsibilities include leading renewal negotiations, developing data-driven strategies for account management, building meaningful customer relationships, and partnering with Customer Success Managers to identify expansion opportunities. The Account Manager will also negotiate contract terms, respond to customer upgrade requests, present the value of expanded usage, and conduct platform demonstrations. Additionally, the role requires building engagement frameworks, leveraging customer data to identify growth opportunities and risks, maintaining accurate forecasts, updating account information in Salesforce & Gainsight, managing license consumption, and collaborating with internal teams to communicate customer feedback.

Skills

Account Management

Relationship Management

Negotiation

Sales

Customer Success

Contract Negotiation

Renewal Management

Expansion Opportunities

Data-driven Strategy

Customer Service

Loopio

RFP response software for enterprises

About Loopio

Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.

Toronto, CanadaHeadquarters

2014Year Founded

$203MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Hybrid Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Increased competition from established players like SAP threatens Loopio's market share.

Potential over-reliance on CRM integrations poses risks if policies change.

Recent layoffs may indicate internal financial or strategic challenges.

Differentiation

Loopio integrates seamlessly with CRM systems like Salesforce and HubSpot.

The Response Management Loop Framework offers a holistic approach to proposal management.

Loopio's smart content management system centralizes and organizes knowledge efficiently.

Upsides

Growing demand for AI-driven content management boosts Loopio's market potential.

Integration with CRM systems streamlines sales and proposal workflows.

Expansion into new markets enhances Loopio's global presence and capabilities.

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