Strategic Account Manager

Remote

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$159,000 – $175,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, CommerceIndustries

Requirements

Candidates must possess a Bachelor's degree and at least 7 years of client-facing experience, with a minimum of 4 years in enterprise roles within the technology or retail fuels sectors. Strong public speaking, project management, analytical skills, and experience with sales technology tools like Salesforce are essential. The ability to travel up to 20% is also required.

Responsibilities

The Strategic Account Manager will lead the development of strategic account plans to retain and grow partnerships with major brands in the fuel and c-store industry. This involves developing product knowledge, coordinating with internal teams, strengthening client relationships through reporting and service, and ensuring clients maximize value from the Upside platform. Responsibilities include managing client onboarding to long-term account management, improving retention through platform education, predicting and addressing concerns, identifying expansion opportunities, leading monthly account reviews, and collaborating with analytics, product, marketing, and operations teams.

Skills

Account Management

Client Relationship Management

Strategic Planning

Data Analysis

Customer Success

Sales

Onboarding

Retention Strategies

Product Knowledge

Cross-functional Collaboration

Upside

Cash-back app for everyday purchases

About Upside

Upside offers a cash-back app that rewards users for everyday purchases like gas, groceries, and food. Users can claim cash-back offers at local retailers, which increases their purchasing power while helping retailers boost sales and customer loyalty. The company earns revenue through partnerships with retailers, sharing commissions with users as cash-back rewards. Upside aims to create a fair economic model in retail, focusing on user privacy, environmental sustainability, and fostering an inclusive workplace.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$63.2MTotal Funding

SERIES_DCompany Stage

Consulting, Cybersecurity, Consumer GoodsIndustries

201-500Employees

Benefits

Health, vision, & dental insurance

Free lunch

Stock options

Unlimited PTO

Risks

Increased competition from fintech companies like Chime could dilute Upside's value proposition.

Dependency on specific retail partners may limit Upside's flexibility in diversifying partnerships.

Reliance on the volatile fuel sector could impact Upside's profitability.

Differentiation

Upside offers personalized cash-back deals, enhancing consumer purchasing power.

The company invests 1% of revenue in sustainability initiatives, appealing to eco-conscious consumers.

Upside's partnerships with major retailers boost retailer profits without altering operations.

Upsides

Partnerships with Chime and Schnucks expand Upside's reach and user base.

The rise of digital wallets enhances Upside's integration opportunities, increasing user engagement.

Sustainability focus attracts environmentally conscious consumers, differentiating Upside from competitors.

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