[Remote] Customer Success Manager (SMB) at Biorender

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRetentionExpansionCSQLCustomer CuriosityOrganizationPrioritizationAdaptabilityContinuous Improvement

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this is a fully remote position.

What is the salary for this position?

This information is not specified in the job description.

What experience and skills are required for this role?

The role requires 1-2 years of experience in customer success or account management, knowledge of CS metrics like retention and expansion, a degree in life sciences, and skills including exceptional customer curiosity, strong organization, flexibility, and a continuous improvement mindset.

What is the company culture like at BioRender?

BioRender fosters a collaborative, dynamic, and fast-paced environment focused on accelerating science communication, with an emphasis on proactive relationship-building, adaptability, and continuous improvement.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have 1-2 years in customer success, life sciences education, experience with CS metrics, and demonstrate customer curiosity, organizational skills, adaptability, and a growth mindset open to feedback.

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

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