Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should have 1-2 years of experience in a customer success or account management role. A BSc. or Masters in the Life Sciences or relevant experience in science knowledge translation is required. Strong communication, interpersonal skills, and attention to detail are essential, along with excellent organizational skills and the ability to manage and prioritize multiple projects. Experience with Customer Success metrics such as retention, expansion, and CSQL’s is necessary, and experience in hosting virtual webinars, workshops, or other events is a plus.
Responsibilities
The Customer Success Manager will proactively reach out to clients and decision makers to establish long-term relationships and position themselves as a trusted partner. They will deliver value to drive user engagement, encourage subscription renewals, and identify revenue growth opportunities. Responsibilities include providing personalized training to clients, acting as a product expert, connecting with internal teams to fulfill customer needs, and cultivating customer advocates for product feedback and marketing activities.
Skills
Customer Success
Account Management
Retention
Expansion
CSQL
Customer Curiosity
Organization
Prioritization
Adaptability
Continuous Improvement
Biorender
Online platform for creating scientific illustrations
About Biorender
BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.
Key Metrics
Toronto, CanadaHeadquarters
2017Year Founded
$16.7MTotal Funding
SERIES_ACompany Stage
Biotechnology, Education, HealthcareIndustries
201-500Employees