\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Foster a high-performing, inclusive engineering culture centered on accountability, autonomy, and craft.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Mentor and develop engineering leaders, helping them grow through coaching and clear feedback.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Attract, retain, and nurture top technical talent across Canada, India, and the UK.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Technical Direction & Architecture\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Drive the architecture and evolution of Loopio’s content retrieval and hybrid search platform.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with Data and ML teams to integrate semantic search, ranking models, and NLP-enhanced retrieval.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Make technical decisions that balance short-term velocity with long-term scalability and maintainability.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide hands-on architectural guidance, ensuring strong design patterns and system reliability.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Execution & Delivery\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Oversee planning, prioritization, and execution across multiple pods, ensuring timely delivery and alignment to roadmap goals.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Product and Design partners to translate customer needs into intelligent, performant features.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proactively manage technical dependencies, risks, and cross-team coordination.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Operational Excellence\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Champion high-quality engineering practices, observability, testing, and performance optimization.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead incident response and root cause analysis for content retrieval systems.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Continuously refine workflows, tooling, and delivery processes for team efficiency.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Cross-Functional Collaboration\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Serve as a key voice in strategic planning and technical vision for Library-related initiatives.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Data, Infrastructure, and Platform teams on scalable solutions for data ingestion, indexing, and retrieval.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Effectively communicate technical decisions to stakeholders across the business.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Innovation & Emerging Technologies\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Explore and implement ML techniques to improve search quality, semantic understanding, and ranking.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Keep up with trends in search infrastructure (e.g., OpenSearch/Elasticsearch), vector databases, LLM integration, and AI-enhanced UX.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Encourage innovation and experimentation in how users interact with large content libraries.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>✨ What You Bring to the Team\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">10+ years of experience in software development, including 3–5+ years in engineering leadership roles.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven success in managing and scaling multiple engineering pods and/or other managers.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Deep experience in \u003Cstrong>search infrastructure\u003C/strong>, \u003Cstrong>information retrieval\u003C/strong>, or \u003Cstrong>ML/NLP applications\u003C/strong>.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Technical fluency in building and optimizing large-scale distributed systems.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with \u003Cstrong>semantic search\u003C/strong>, \u003Cstrong>vector embeddings\u003C/strong>, \u003Cstrong>hybrid search strategies\u003C/strong>, or \u003Cstrong>LLM-enhanced search\u003C/strong>.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent communication skills, with the ability to align technical initiatives with business outcomes.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Track record of fostering inclusive, high-trust team environments.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Bachelor’s or Master’s degree in Computer Science or related field—or equivalent industry experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Bonus Points For:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with OpenSearch or Elasticsearch internals (sharding, relevancy tuning, ingest pipelines).\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Background in ML/AI pipelines or ranking models for search.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with SaaS platforms, especially multi-tenant architectures.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Where You’ll Work📍\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We encourage asynchronous collaboration to effectively work as a global #OneTeam!\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Why You’ll ♥️ Working at Loopio\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4OzbQBp30JTrxoLWSv3ht4C0NBeu9uyrTE7GCIu8D_lqBGuC3CG7kaAiWnEALw_wcB\">\u003Cu>Lattice\u003C/u>\u003C/a> for our 1:1s and performance conversations\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer a wide range of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/perks-benefits/\">\u003Cu>health and wellness benefits\u003C/u>\u003C/a> to support your physical and mental well-being, starting day 1️⃣ with Loopio.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Our four active \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/annual-deib-report/\">\u003Cu>Employee Resource Groups\u003C/u>\u003C/a> offer opportunities for employees to learn and connect year-round.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Questioning your qualifications? Read this \u003C/strong>‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://hbr.org/2022/07/apply-to-a-job-even-if-you-dont-meet-all-criteria\">job description\u003C/a>—particularly members of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf\">underrepresented groups\u003C/a>. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>AI in Recruitment 👩🏻💻 \u003C/strong> At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from \u003Cstrong>all \u003C/strong>backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"mailto:work@loopio.com\">\u003Cem>work@loopio.com\u003C/em>\u003C/a>\u003Cem>) should you require accommodations at any point during our virtual interview processes.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/loopio/fa452ce9-3dbf-41eb-8176-836208674d94",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[632,633],{"city":26,"region":27,"country":28},{"city":634,"region":635,"country":28},"Vancouver","British Columbia","2025-08-27T07:19:24.622Z","Candidates should possess over 10 years of software development experience, with a minimum of 3-5 years in engineering leadership roles, demonstrating proven success in managing and scaling multiple engineering pods and/or other managers. Deep experience in search infrastructure, information retrieval, or ML/NLP applications is required, along with technical fluency in building and optimizing large-scale distributed systems and familiarity with semantic search, vector embeddings, hybrid search strategies, or LLM-enhanced search. Excellent communication skills are also essential.","The Director of Software Development will lead and grow multiple engineering pods, foster an inclusive engineering culture, and mentor engineering leaders. They will drive the architecture and evolution of the company's content retrieval and hybrid search platform, partnering with Data and ML teams to integrate advanced search capabilities. Responsibilities include overseeing planning, prioritization, and execution across pods, collaborating with Product and Design partners, championing high-quality engineering practices, leading incident response, and exploring innovative ML techniques to improve search quality.",{"employment":640,"compensation":642,"experience":643,"visaSponsorship":646,"location":647,"skills":648,"industries":660},{"type":641},{"id":116,"name":117,"description":274},{"minAnnualSalary":22,"maxAnnualSalary":22,"currency":22,"details":22},{"experienceLevels":644},[645],{"id":224,"name":225,"description":279},{"type":128},{"type":128},[649,337,650,651,652,653,539,654,655,656,285,657,540,658,659],"Software Engineering","Content Retrieval Systems","Hybrid Search","OpenSearch","Natural Language Search","Semantic Indexing","ML-enhanced Content Retrieval","Technical Direction","Search Ranking Models","Talent Acquisition","Talent Retention",[661,662],{"id":142,"name":283},{"id":348,"name":349},{"id":664,"title":665,"alternativeTitles":666,"slug":682,"jobPostId":664,"description":683,"isReformated":53,"applyUrl":684,"company":76,"companyOption":685,"locations":686,"listingDate":688,"listingSite":109,"isRemote":18,"requirements":689,"responsibilities":690,"status":112,"expiryDate":22,"isGoogleIndexed":53,"summary":691},"6359dde0-5f54-4d48-a99a-7796823d74c0","Account Manager (Mid Market) - Contract",[667,668,669,670,671,672,673,674,675,676,677,678,679,680,681],"Mid-Market Account Executive - SaaS","B2B SaaS Account Manager - Financial Services","Technology Account Manager - Contract","Business Services Account Manager - Renewal Specialist","SaaS Account Growth Manager","Mid-Market Client Relationship Manager","Account Manager - B2B Sales","Contract Account Manager - SaaS Expansion","Financial Services Account Executive","Technology Account Executive - Mid Market","SaaS Renewal Manager","Account Manager - Customer Success","Mid-Market Sales Account Manager","B2B Account Manager - Contract Role","SaaS Account Manager - Upsell","account-manager-mid-market-contract-6359dde0-5f54-4d48-a99a-7796823d74c0","Location Type: Remote\n\nEmployment Type: Contract\n\n\u003Ch1>\u003Cstrong>Take your career to new heights with Loopio! 🚀✨\u003C/strong>\u003C/h1>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>This contract position will be eligible for benefits, time off program, and competitive compensation that full-time employees receive. The anticipated start date is early November 2025, with a duration of approximately 16 months.\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Be Doing\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Mid-Market customers (500-2,500 Employees)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Negotiate contract terms and pricing with guidance from relevant internal departments and management\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization. Own executive relationships with your assigned book of business.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Distill and present insights to our internal teams on key learnings from working closely with our customers\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Bring to the Team\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven track record of developing sales opportunities and managing complex deal cycles\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to develop relationships with senior leaders and C-level executives\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent ability to build cross-functional relationships and be a team player\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptionally analytical and a keen ability to derive insights from data and reporting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly organized; your calendar reminders have calendar reminders\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience using a dynamic tech stack including Salesforce and Gainsight\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Where You’ll Work 📍\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You'll work with industry-leading CX leaders who will support your career success by providing unparalleled experiences and a constant evolution of the tools and processes you leverage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We encourage asynchronous collaboration to effectively work as a global #OneTeam!\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Why You’ll ♥️ Working at Loopio\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4OzbQBp30JTrxoLWSv3ht4C0NBeu9uyrTE7GCIu8D_lqBGuC3CG7kaAiWnEALw_wcB\">\u003Cstrong>\u003Cu>Lattice\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>for our 1:1s and performance conversations \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer a wide range of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/perks-benefits/\">\u003Cstrong>\u003Cu>health and wellness benefits\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>to support your physical and mental well-being, starting day 1️⃣ with Loopio.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. \u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Our four active\u003Cstrong> \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/annual-deib-report/\">\u003Cstrong>\u003Cu>Employee Resource Groups\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>offer opportunities for employees to learn and connect year-round. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Questioning your qualifications? Read this \u003C/strong>‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://hbr.org/2022/07/apply-to-a-job-even-if-you-dont-meet-all-criteria\">job description\u003C/a>—particularly members of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf\">underrepresented groups\u003C/a>. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>AI in Recruitment 👩🏻💻 \u003C/strong> At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from \u003Cstrong>all \u003C/strong>backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"mailto:work@loopio.com\">\u003Cem>work@loopio.com\u003C/em>\u003C/a>\u003Cem>) should you require accommodations at any point during our virtual interview processes.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/loopio/e7fc76c8-4d26-45b1-9682-938f071222f7",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[687],{"city":26,"region":27,"country":28},"2025-08-30T07:15:10.16Z","Candidates should have at least 3 years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS. A proven track record of developing sales opportunities and managing complex deal cycles is required, along with experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services. Excellent ability to build cross-functional relationships, strong analytical skills, and the ability to derive insights from data and reporting are also necessary qualifications.","The Account Manager will own the commercial relationship for a portfolio of existing Mid-Market accounts, focusing on driving value and maximizing renewal and expansion potentials. Responsibilities include leading renewal negotiations and expansion opportunities, building relationships with customers at all levels, mapping customer organizations, and partnering with Customer Success Managers to identify expansion opportunities. The role involves negotiating contract terms, responding to customer requests for upgrades, presenting the value of expanding Loopio usage, conducting platform demonstrations, and developing customer growth strategies. Additionally, the Account Manager will leverage engagement and product data to identify opportunities and flag risk, maintain accurate forecasts, update account information in Salesforce & Gainsight, manage license consumption, and collaborate with internal teams to communicate customer feedback.",{"employment":692,"compensation":694,"experience":696,"visaSponsorship":700,"location":701,"skills":702,"industries":707},{"type":693},{"id":116,"name":117,"description":274},{"minAnnualSalary":22,"maxAnnualSalary":22,"currency":22,"details":695},"Competitive compensation that full-time employees receive.",{"experienceLevels":697},[698,699],{"id":122,"name":123,"description":480},{"id":125,"name":126,"description":482},{"type":128},{"type":128},[189,703,137,704,437,705,229,706],"Relationship Management","Customer Success","Contract Negotiation","Business Development",[708,709],{"id":142,"name":143},{"id":142,"name":193},{"id":711,"title":712,"alternativeTitles":713,"slug":728,"jobPostId":711,"description":729,"isReformated":53,"applyUrl":730,"company":76,"companyOption":731,"locations":732,"listingDate":734,"listingSite":109,"isRemote":18,"requirements":735,"responsibilities":736,"status":112,"expiryDate":22,"isGoogleIndexed":53,"summary":737},"52399c68-02b4-45af-a1eb-d6de22b385e4","Account Manager (SMB) - Contract",[714,715,716,671,717,718,719,720,721,722,723,724,725,726,727],"Small Business Account Manager - SaaS","B2B SaaS Account Executive - Contract","Client Relationship Manager (SMB)","Commercial Account Manager - Tech","Customer Success Account Manager - SMB","Account Development Manager - SaaS","Sales Account Manager - Contract","SMB Client Partner","SaaS Renewal Specialist","Account Executive - SaaS Contracts","Business Development Manager - SMB Accounts","Client Account Manager - Technology","SaaS Account Executive - Renewal & Expansion","Account Manager - Technology Sales","account-manager-smb-contract-52399c68-02b4-45af-a1eb-d6de22b385e4","Location Type: Remote\n\nEmployment Type: Contract\n\n\u003Ch1>\u003Cstrong>Take your career to new heights with Loopio! 🚀✨\u003C/strong>\u003C/h1>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>This contract position will be eligible for benefits, time off program, and competitive compensation that full-time employees receive. The anticipated start date is early November 2025, with a duration of approximately 16 months. \u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Be Doing\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of customers\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop data-driven strategy to efficiently manage a high volume of renewal and expansion discussions\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop strategies to build relationships with new business units, product lines or regions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Negotiate contract terms and pricing with guidance from relevant internal departments and management\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Bring to the Team\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">2 - 3 years of experience in an Account Manager or similar role, preferably in B2B SaaS\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven track record of developing sales opportunities and managing complex deal cycles\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience growing and maintaining relationships with existing customers\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience embedding themselves into key accounts, developing new relationships that support account expansion\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to develop relationships with senior leaders and C-level executives\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent ability to build cross-functional relationships and be a team player\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptionally analytical and a keen ability to derive insights from data and reporting\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly organized; your calendar reminders have calendar reminders\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience using a dynamic tech stack including Salesforce and Gainsight\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Where You’ll Work 📍\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We encourage asynchronous collaboration to effectively work as a global #OneTeam!\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Why You’ll ♥️ Working at Loopio\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You'll work with industry-leading CX leaders who will support your career success by providing unparalleled experiences and a constant evolution of the tools and processes you leverage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4OzbQBp30JTrxoLWSv3ht4C0NBeu9uyrTE7GCIu8D_lqBGuC3CG7kaAiWnEALw_wcB\">\u003Cstrong>\u003Cu>Lattice\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>for our 1:1s and performance conversations \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer a wide range of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/perks-benefits/\">\u003Cstrong>\u003Cu>health and wellness benefits\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>to support your physical and mental well-being, starting day 1️⃣ with Loopio.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. \u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Our four active\u003Cstrong> \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/annual-deib-report/\">\u003Cstrong>\u003Cu>Employee Resource Groups\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>offer opportunities for employees to learn and connect year-round. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Questioning your qualifications? Read this \u003C/strong>‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://hbr.org/2022/07/apply-to-a-job-even-if-you-dont-meet-all-criteria\">job description\u003C/a>—particularly members of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf\">underrepresented groups\u003C/a>. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>AI in Recruitment 👩🏻💻 \u003C/strong> At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from \u003Cstrong>all \u003C/strong>backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"mailto:work@loopio.com\">\u003Cem>work@loopio.com\u003C/em>\u003C/a>\u003Cem>) should you require accommodations at any point during our virtual interview processes.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/loopio/e329a44a-3827-49e4-a8d9-f0b7dc21823d",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[733],{"city":26,"region":27,"country":28},"2025-08-30T07:15:10.375Z","The ideal candidate will have 2-3 years of experience as an Account Manager, preferably in B2B SaaS, with a proven track record in developing sales opportunities and managing complex deal cycles. Experience in growing and maintaining customer relationships, building cross-functional relationships, and deriving insights from data and reporting is essential. Strong analytical, organizational, and communication skills are required, along with the ability to build relationships with senior leaders and C-level executives.","This role involves owning the commercial relationship for a portfolio of existing Loopio accounts to drive value and maximize renewal and expansion potentials. Responsibilities include leading renewal negotiations, developing data-driven strategies for account management, building meaningful customer relationships, and partnering with Customer Success Managers to identify expansion opportunities. The Account Manager will also negotiate contract terms, respond to customer upgrade requests, present the value of expanded usage, and conduct platform demonstrations. Additionally, the role requires building engagement frameworks, leveraging customer data to identify growth opportunities and risks, maintaining accurate forecasts, updating account information in Salesforce & Gainsight, managing license consumption, and collaborating with internal teams to communicate customer feedback.",{"employment":738,"compensation":740,"experience":741,"visaSponsorship":745,"location":746,"skills":747,"industries":752},{"type":739},{"id":116,"name":117,"description":274},{"minAnnualSalary":22,"maxAnnualSalary":22,"currency":22,"details":695},{"experienceLevels":742},[743,744],{"id":122,"name":123,"description":480},{"id":125,"name":126,"description":482},{"type":128},{"type":128},[189,703,137,437,704,705,748,749,750,751],"Renewal Management","Expansion Opportunities","Data-driven Strategy","Customer Service",[753,754],{"id":142,"name":143},{"id":348,"name":349},{"id":756,"title":757,"alternativeTitles":758,"slug":774,"jobPostId":756,"description":775,"isReformated":53,"applyUrl":776,"company":76,"companyOption":777,"locations":778,"listingDate":780,"listingSite":109,"isRemote":18,"requirements":781,"responsibilities":782,"status":112,"expiryDate":22,"isGoogleIndexed":53,"summary":783},"02c4b7f7-e5c2-4145-bb45-f5b4d32104f0","Customer Success Manager",[759,760,761,762,763,764,765,766,767,768,769,770,771,772,773],"SaaS Customer Success Specialist","Account Success Manager","Client Relationship Manager","Customer Retention Manager","Customer Adoption Manager","Client Success Lead","Customer Advocacy Manager","SaaS Account Manager","Customer Growth Manager","Client Retention Specialist","Customer Experience Manager (SaaS)","Mid-Market Customer Success Manager","Customer Success Strategist","Client Onboarding Manager","Customer Relationship Lead","customer-success-manager-02c4b7f7-e5c2-4145-bb45-f5b4d32104f0","Location Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch1>\u003Cstrong>Take your career to new heights with Loopio! 🚀✨\u003C/strong>\u003C/h1>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows employees to master their craft. We attract and retain naturally curious people, who have grit, and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.\u003C/p>\u003Cp style=\"min-height:1.5em\">Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also join a rapid-growth company with endless opportunities to accelerate your career! Are you ready for your next adventure?\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Be Doing\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop creative strategies to increase customer adoption and produce Loopio advocates\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with our Account Management team to drive growth and reduce churn\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Measure and action on adoption data through our Customer Health Score framework\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with the Product Teams to champion customer insights and stories\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Share Customer Success stories through case studies, blog posts, and internal communication\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Bring to the Team\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Impeccable written and oral communication skills; you’re talking to our customers, after all!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Extremely analytical; you leverage data in all of your decision-making\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Highly organized; your calendar reminders have calendar reminders\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Results-oriented; you always have your next goal in mind and a plan to get there\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">At least 1-2 years of Account Management, Customer Success, or similar experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience in a SaaS company is a plus\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience writing sales proposals or responding to RFPs is a huge plus\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Where You’ll Work 📍\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We encourage asynchronous collaboration to effectively work as a global #OneTeam!\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Why You’ll ♥️ Working at Loopio\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=paid-search&utm_campaign=NOAM_Google_Search_Brand_Core_Tier_1__OCT-Conv-Test-HR&utm_adgroup=Brand_Core_Tier_1&attribution=lattice-mktg&_bt=645279480236&_bk=lattice&_bm=p&_bn=g&_bg=149106216630&cq_src=google_ads&cq_cmp=19577143427&cq_con=149106216630&cq_term=lattice&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&qgad=645279480236&qgterm=lattice&gad_source=1&gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4OzbQBp30JTrxoLWSv3ht4C0NBeu9uyrTE7GCIu8D_lqBGuC3CG7kaAiWnEALw_wcB\">\u003Cstrong>\u003Cu>Lattice\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>for our 1:1s and performance conversations \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer a wide range of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/perks-benefits/\">\u003Cstrong>\u003Cu>health and wellness benefits\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>to support your physical and mental well-being, starting day 1️⃣ with Loopio.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. \u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Our four active\u003Cstrong> \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://loopio.com/annual-deib-report/\">\u003Cstrong>\u003Cu>Employee Resource Groups\u003C/u>\u003C/strong>\u003C/a>\u003Cstrong> \u003C/strong>offer opportunities for employees to learn and connect year-round. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Questioning your qualifications? Read this \u003C/strong>‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://hbr.org/2022/07/apply-to-a-job-even-if-you-dont-meet-all-criteria\">job description\u003C/a>—particularly members of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf\">underrepresented groups\u003C/a>. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>AI in Recruitment 👩🏻💻 \u003C/strong> At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from \u003Cstrong>all \u003C/strong>backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"mailto:work@loopio.com\">\u003Cem>work@loopio.com\u003C/em>\u003C/a>\u003Cem>) should you require accommodations at any point during our virtual interview processes.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/loopio/9a8b8139-a6ea-4dce-871b-0eb658d90de2",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[779],{"city":26,"region":27,"country":28},"2025-09-06T07:15:59.936Z","Candidates should possess impeccable written and oral communication skills, superb relationship-building abilities, and be highly analytical, leveraging data in all decision-making. A results-oriented mindset and at least 1-2 years of experience in Account Management, Customer Success, or a similar role are required. Experience in a SaaS company and in writing sales proposals or responding to RFPs are considered a plus.","The Customer Success Manager will build meaningful relationships with mid-market customers, partner with the Customer Enablement Manager for seamless transitions, and develop plans to achieve long-term customer goals. They will create strategies to increase customer adoption and advocacy, collaborate with Account Management to drive growth and reduce churn, and manage key metrics related to adoption, retention, growth, and advocacy. The role also involves measuring and acting on adoption data, championing customer insights to Product Teams, sharing customer success stories, and ensuring alignment with Support & Services Teams for a cohesive customer experience.",{"employment":784,"compensation":786,"experience":787,"visaSponsorship":791,"location":792,"skills":793,"industries":798},{"type":785},{"id":116,"name":117,"description":274},{"minAnnualSalary":22,"maxAnnualSalary":22,"currency":22,"details":22},{"experienceLevels":788},[789,790],{"id":122,"name":123,"description":480},{"id":125,"name":126,"description":482},{"type":128},{"type":128},[229,704,189,794,795,796,797,293,292],"Customer Adoption","Customer Retention","Data Analysis","Communication",[799,800],{"id":142,"name":193},{"id":348,"name":349},{"id":802,"title":803,"alternativeTitles":804,"slug":820,"jobPostId":802,"description":821,"isReformated":18,"applyUrl":822,"company":76,"companyOption":823,"locations":824,"listingDate":826,"listingSite":109,"isRemote":18,"requirements":827,"responsibilities":828,"status":112,"expiryDate":22,"isGoogleIndexed":53,"summary":829},"b340d622-fe24-4bcd-993a-dc0450f4a9b5","Senior People Partner (GTM)",[805,806,807,808,809,810,811,812,813,814,815,816,817,818,819],"Senior HR Business Partner - Go-To-Market","Strategic People Partner - GTM Leadership","Senior HR Advisor - Sales & Marketing Teams","Global People Partner - GTM Strategy","Senior Employee Relations Partner - GTM","HR Business Partner - Revenue Operations","Senior Talent Strategist - Go-To-Market","People Operations Partner - GTM Leadership","Senior HR Business Partner - International Markets","GTM HR Business Partner - C-Suite Advisor","Senior People Operations Strategist - GTM","HR Business Partner - Global Sales Enablement","Senior People Partner - Organizational Development (GTM)","Strategic HR Business Partner - Revenue Growth Teams","Senior People Partner - DEIB & Change Management (GTM)","senior-people-partner-gtm-b340d622-fe24-4bcd-993a-dc0450f4a9b5","## About Loopio\n- Loopio is seeking an experienced Senior People Partner (Senior HR Business Partner) to join our growing and collaborative People team.\n- Over the past five years, Loopio has grown from 70 to over 300 employees—and our People team has scaled right alongside the business.\n- As a key partner across all areas of the employee lifecycle, the People team plays a crucial role in supporting our people and leaders through growth and change.\n\n## Role Overview\n- In this role, you’ll report to Loopio’s People Leader and serve as a strategic advisor to GTM leaders across the organization—from emerging people managers to the C-suite.\n- You'll bring fresh ideas and challenge the status quo to help us continuously evolve How We Work and Thrive as Loopers.\n- As a Senior People Partner, you'll work closely with leaders across your client groups to support engagement, development, and retention.\n- You’ll collaborate with teammates in People Ops and Talent Experience to deliver a consistent, inclusive, and high-impact employee experience.\n- You’ll also contribute to company-wide People initiatives aimed at building and sustaining a world-class remote workplace where our employees thrive.\n\n## What You’ll Be Doing\n### Drive Operational Growth within the GTM Team as a Senior People Partner\n- As a senior member of the People Operations team, you will play a critical role in enabling the success of Loopio’s GTM organization through strategic partnership, coaching, and operational excellence.\n- Your focus will be on empowering GTM leaders and teams to scale effectively and perform at their best by:\n\n### Strategic Partnership Across the Employee Lifecycle\n- Act as a trusted advisor to GTM managers (from first time managers to seasoned leaders), providing proactive guidance through key employee milestones—including onboarding, performance management, compensation planning, employee relations, leave management, promotions, and offboarding—to ensure alignment with business goals and employee engagement.\n\n### Accelerating Talent Acquisition and Development\n- Collaborate with the Talent Experience team to attract top talent for GTM roles.\n- Support internal mobility and succession planning while equipping GTM leaders with the tools and coaching needed to have impactful performance and development conversations.\n\n### Enhancing People Operations to Drive GTM Outcomes\n- Partner with the People Operations team to continuously improve programs and processes that support GTM effectiveness—such as performance enablement, compensation strategy, engagement surveys, and total rewards—ensuring these are tailored to the needs of a fast-paced, revenue-driving team.\n\n### Ensuring Global Compliance and Scalable Policies\n- Interpret and apply employment legislation across multiple jurisdictions (Ontario, BC, UK, India), while developing policies that support both compliance and scalable growth within GTM functions.\n\n### Navigating Complex Employee Relations\n- Lead and support complex employee relations matters within the GTM team, including investigations, to foster a respectful, high-performing work environment.\n\n### Supporting GTM Organizational Design\n- Guide GTM leadership through organizational development, team structuring, and change management initiatives that align with strategic growth plans and revenue goals.\n\n### Championing DEIB Within GTM\n- Embed Loopio’s DEIB principles into all People initiatives by partnering with GTM leaders to build inclusive teams, contributing to our DEIB Strategy.\n\n### Elevating Team Engagement and Performance\n- Work hand-in-hand with GTM leadership to assess team health, identify performance gaps, and implement initiatives that boost productivity, engagement, and revenue impact.\n\n### Understanding and Aligning to GTM Strategy\n- Deeply immerse yourself in Loopio’s business by attending department kickoffs to better understand our product, and staying closely aligned with GTM strategies, revenue targets, and market positioning.\n\n### Mentoring the People Team\n- (Content truncated, please provide the rest of the job description for full formatting)\n\n## Employment Details\n- **Location Type:** Remote\n- **Employment Type:** FullTime","https://jobs.ashbyhq.com/loopio/ef29db3b-d0fc-4420-b993-d507fc237b33",{"id":75,"name":76,"urlSafeSlug":76,"logo":77},[825],{"city":26,"region":27,"country":28},"2025-09-09T07:17:01.431Z","Candidates should have significant experience as a Senior HR Business Partner or People Partner, with a proven track record of strategic advising to leadership, including C-suite executives. Experience supporting Go-To-Market (GTM) teams is essential, along with a deep understanding of the full employee lifecycle, including onboarding, performance management, compensation, employee relations, and offboarding. Familiarity with employment legislation across multiple jurisdictions such as Ontario, BC, UK, and India is required. Experience in organizational development, change management, and embedding Diversity, Equity, Inclusion, and Belonging (DEIB) principles is also necessary.","The Senior People Partner will act as a strategic advisor to GTM leaders, guiding them through key employee lifecycle milestones and operationalizing People initiatives to drive GTM success. This role involves collaborating with Talent Experience and People Operations teams to enhance talent acquisition, development, and operational programs tailored for a revenue-driving team. Responsibilities include ensuring global compliance with employment legislation, developing scalable policies, leading complex employee relations matters and investigations, and supporting GTM organizational design and change management. The partner will also champion DEIB principles, work with leadership to elevate team engagement and performance, and immerse themselves in Loopio's business strategy to align People initiatives with GTM objectives.",{"employment":830,"compensation":832,"experience":833,"visaSponsorship":837,"location":838,"skills":839,"industries":847},{"type":831},{"id":116,"name":117,"description":22},{"minAnnualSalary":22,"maxAnnualSalary":22,"currency":22,"details":22},{"experienceLevels":834},[835,836],{"id":125,"name":126,"description":22},{"id":224,"name":225,"description":22},{"type":128},{"type":128},[840,841,344,842,843,343,844,341,845,846],"HR Business Partnering","Employee Lifecycle Management","Compensation Planning","Employee Relations","Offboarding","Strategic Advisory","Remote Workplace Culture",[848,849],{"id":142,"name":193},{"id":348,"name":349},["Reactive",851],{"$ssite-config":852},{"env":853,"name":854,"url":855},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",858],{"company-Loopio":-1,"company-jobs-b67e5502-4f45-46e3-9777-c6ee41720f53-carousel":-1},"/company/Loopio",{}]