[Remote] Technical Support Engineer, L1 at Twingate

United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cybersecurity, NetworkingIndustries

Requirements

Candidates should have 1-2 years of experience in a technical support, IT, or help desk role, preferably supporting infrastructure or security products. Familiarity with TCP/IP networking fundamentals, modern SaaS tools, cloud platforms (AWS, GCP, Azure), and identity providers (Okta, Google Workspace, Azure AD) is required. Strong written and verbal communication skills, organization, curiosity, and comfort in a remote environment are essential. Prior experience with remote access or security tools, scripting languages, log analysis, debugging tools, and ticketing platforms is desired.

Responsibilities

Serve as the primary point of contact for inbound support requests, diagnosing and troubleshooting technical issues related to Twingate deployments across various operating systems and platforms. Collaborate with senior engineers to resolve complex cases, document findings in the knowledge base, and escalate product or infrastructure issues to Engineering with detailed reproduction steps and logs. Provide feedback to Product, Engineering, and Docs teams to improve customer experience.

Skills

Technical Support

Customer Service

Zero Trust Networking

Networking

Cloud Computing

SaaS

On-premise services

Problem-Solving

Customer Experience

Twingate

Cybersecurity platform for Zero Trust access

About Twingate

Twingate offers a cybersecurity platform that focuses on Zero Trust Network Access (ZTNA) by establishing direct peer-to-peer connections to secure resources, verifying each access request before it leaves the device. This approach helps businesses protect their resources, such as SaaS applications and cloud environments, through granular access controls based on user identity, location, and device. Unlike competitors, Twingate features an API-first design that integrates easily with existing technology stacks, allowing for automation in security without major infrastructure changes. The company's goal is to enhance security for businesses of all sizes while ensuring compliance with regulations like SOC 2, HIPAA, and GDPR.

Redwood City, CaliforniaHeadquarters

2019Year Founded

$57.4MTotal Funding

SERIES_BCompany Stage

CybersecurityIndustries

51-200Employees