Tech Support Specialist

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, BiotechnologyIndustries

Requirements

Candidates should have proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician, or similar. A good understanding of computer systems, mobile devices, and other tech products is required, along with familiarity with remote desktop applications and help desk software like Salesforce. Excellent communication and problem-solving skills are essential, as is the ability to work well under pressure and flexibility for shift hours. Experience with heavy Android application support is also a plus.

Responsibilities

The Tech Support Specialist will diagnose and troubleshoot technical issues for customers, including heavy Android application support. They will track calls to resolution, provide step-by-step technical help via phone, email, or chat, and properly escalate unresolved issues to appropriate internal teams. Responsibilities also include providing feedback to customers, logging cases in Salesforce, documenting technical knowledge in the Knowledge Base, maintaining professional client relationships, analyzing and reporting product malfunctions, updating internal databases, and gathering customer feedback.

Skills

Technical Support

Customer Service

Troubleshooting

Android Applications

Help Desk Software

Communication

Problem-Solving

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees