Product Support Specialist

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, BiotechnologyIndustries

Requirements

Candidates must possess a customer-focused attitude, excellent time management, organizational, and prioritization skills, and demonstrate accountability for issue resolution and customer empathy. A strong sense of urgency, knowledge of Google Workspace Suite and Windows or MacOS with greater technical aptitude, familiarity with front-end development and coding languages (HTML, Bootstrap, PHP, WordPress), strong verbal and written communication skills, critical and analytical thinking, and the ability to learn quickly and adapt to change are required.

Responsibilities

The Product Support Specialist will manage, delegate, and provide resolution to client requests and inquiries using the support phone line and ticket interface. Responsibilities include managing incoming support tickets, tracking and documenting inquiries and resolutions in Salesforce, providing information and on-call resolution to clients, identifying and escalating issues to Product and Engineering teams, troubleshooting client inquiries using web platforms like WordPress and the Dealer Inspire Dashboard, coordinating with internal departments, achieving individual and team service level goals, acting as a subject matter expert and second-tier support for various products, and making recommendations to improve internal customer service processes.

Skills

Product Support

Client Relations

Problem Solving

Communication

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees