IT Support Engineer

Salary: Not Specified Location Type: Not Specified Employment Type: Not Specified

Position Overview

Hometap is seeking a collaborative and passionate IT Support Engineer to provide exceptional first-line IT support to all employees. This role involves troubleshooting and resolving end-user issues, provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts.

About Hometap

Hometap is on a mission to make homeownership less stressful and more accessible. Our innovative home equity investment product allows homeowners to access their home equity without taking on debt. We offer debt-free cash in exchange for a share of their home's future value, with no monthly payments required. Hometap is recognized as a great place to work by The Boston Globe and Forbes, and has received accolades for innovation in the fintech space from Inc. and HousingWire. We offer competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong, collaborative culture.

Responsibilities

• Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues.
• Provision and configure new equipment and user accounts.
• Manage operating systems, software, and services centrally using computer management tools.
• Administer cloud services (e.g., Google Workspace).
• Support Information Security initiatives and projects.
• Coordinate the rollout and adoption of new cloud-based tools and services.
• Manage hardware procurement, asset tracking, and inventory control.
• Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom.

What You’ll Bring

• 2+ years of relevant IT support experience.
• Solid experience with macOS (10.15 and newer) and Windows 10 and above.
• Working knowledge of private networking concepts.
• Ability to troubleshoot and resolve software, hardware, and application issues.
• Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365.
• Excellent time management, organizational, and prioritization skills.
• Outstanding customer service and interpersonal communication skills.
• A positive attitude and sense of humor.
• Strong sense of ownership and accountability.

Bonus Points

• Experience in the fintech industry.
• Background supporting products or environments with elevated security requirements.
• Experience supporting distributed or remote teams.

Application Instructions

Interested candidates are encouraged to apply.