IT Support Engineer

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Real EstateIndustries

Requirements

Candidates should have at least 2 years of relevant IT support experience and solid experience with macOS (10.15 and newer) and Windows 10 and above. Familiarity with cloud-based office applications like Google Workspace, Gmail, or Office 365 is required, along with working knowledge of private networking concepts. Excellent time management, organizational, prioritization, customer service, and interpersonal communication skills are essential. Experience in the fintech industry, supporting products with elevated security requirements, or supporting distributed/remote teams are considered bonus points.

Responsibilities

The IT Support Engineer will deliver first-line IT support to all employees, troubleshooting and resolving hardware, software, and connectivity issues. Responsibilities include provisioning and configuring new equipment and user accounts, managing operating systems and cloud services centrally, administering cloud services like Google Workspace, and supporting information security initiatives. The role also involves coordinating the rollout of new cloud-based tools, managing hardware procurement and inventory, and providing prompt customer service via various communication channels.

Skills

IT Support

Troubleshooting

End-user support

Equipment provisioning

System management

Cloud services support

Security initiatives

Hardware inventory

Technology rollouts

Collaboration

Attention to detail

Ownership

Accountability

Hometap

Provides cash for home equity access

About Hometap

Hometap provides homeowners with a way to access their home equity without selling their property or incurring additional debt. The company offers a lump sum of cash in exchange for a share of the future value of the home, allowing homeowners to unlock up to $600,000 of their equity without monthly payments or interest. Hometap earns revenue by sharing in the appreciation of the home's value when it is sold or when the homeowner repurchases Hometap's share. This approach sets Hometap apart from traditional home equity loans, as it offers a flexible and debt-free solution. The company's goal is to simplify the financial process for homeowners, helping them achieve their financial objectives, such as paying off debt or funding education, while maintaining a high level of customer service.

Boston, MassachusettsHeadquarters

2017Year Founded

$405.6MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

401k plan with match

Commuter benefits

Healthcare coverage

Flexible work schedule

Paid parental leave

Unlimited PTO

Learning & development

Generous share package

Risks

Rising interest rates may make traditional loans more appealing.

Increased competition from fintechs could erode market share.

Potential regulatory changes could impact Hometap's business model.

Differentiation

Hometap offers debt-free home equity access, unlike traditional loans.

The company provides a lump sum for a share of future home value.

Hometap's Home Equity Dashboard aids homeowners in managing their equity.

Upsides

Growing interest in alternative financing boosts Hometap's market potential.

Hometap's $278 million securitization shows strong investor interest.

Expansion into New York City taps into a large financial market.

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