Application Support Engineer
Goodleap- Full Time
- Junior (1 to 2 years)
Candidates should possess 5+ years of experience in technical support engineering or software engineering roles, along with a Bachelor’s degree in Computer Science or a related field. They must demonstrate strong customer-facing soft skills, including active listening, customer empathy, and expectation-setting, and the ability to read and follow code and GitHub commits to understand recent changes.
As a Senior Technical Support Engineer, you will advocate for customers’ needs by working with engineering and product teams to debug and reproduce problem reports, escalate issues as needed, and partner with engineering and customer teams to resolve issues. You will also interact directly with developers to resolve their issues, participate in a rotation to ensure 24x7 coverage for emergencies, work with Engineering to communicate incident status to customers, and participate in root cause analysis. Furthermore, you will write knowledge base articles to enable customers to quickly resolve problems and aim for the highest customer satisfaction possible.
Simplifies multi-platform app development and synchronization
Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.