Ditto

Senior Technical Support Engineer

Remote

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 5+ years of experience in technical support engineering or software engineering roles, along with a Bachelor’s degree in Computer Science or a related field. They must demonstrate strong customer-facing soft skills, including active listening, customer empathy, and expectation-setting, and the ability to read and follow code and GitHub commits to understand recent changes.

Responsibilities

As a Senior Technical Support Engineer, you will advocate for customers’ needs by working with engineering and product teams to debug and reproduce problem reports, escalate issues as needed, and partner with engineering and customer teams to resolve issues. You will also interact directly with developers to resolve their issues, participate in a rotation to ensure 24x7 coverage for emergencies, work with Engineering to communicate incident status to customers, and participate in root cause analysis. Furthermore, you will write knowledge base articles to enable customers to quickly resolve problems and aim for the highest customer satisfaction possible.

Skills

Customer Support
Technical Support
Software Engineering
Active Listening
Customer Empathy
Expectation-Setting

Ditto

Simplifies multi-platform app development and synchronization

About Ditto

Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$52.5MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
Stock Options

Risks

Emerging startups may dilute Ditto's market share with similar solutions.
Rapid app framework evolution could outpace Ditto's integration capabilities.
Economic downturns may challenge Ditto's subscription-based revenue model.

Differentiation

Ditto offers real-time data sync without internet, unlike many competitors.
Their Edge Sync Platform supports both iOS and Android, reducing development time.
Ditto's peer-to-peer authentication enhances data privacy and security.

Upsides

Growing demand for edge computing boosts Ditto's market potential.
Offline-first app development trend aligns with Ditto's core capabilities.
5G expansion enhances Ditto's real-time data synchronization benefits.

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