Job Description

Employment Type: Full time

Position Overview

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Summary

The Robotics Service Technician will install and test products and provide customers with instructions on the proper usage and maintenance of Roca machines. Their work involves a variety of machine, bench, and hand operations requiring skill and accuracy and a thorough knowledge of machinist trade to repair, maintain and install a variety of machine tools, apparatus, and equipment. The role will be responsible for creating, building and executing the program vision for the ongoing and preventative maintenance and repairs of the Roca machines for enterprise customers.

Essential Functions

• Perform highly diversified duties to install and support machines for Roca enterprise clients (ex. build and install units, including the making up of brackets, braces, hangers, etc. and perform necessary operations to secure and assure permanence).
• Create, update and interpret equipment manuals and work orders to perform required maintenance and service.
• Collaborate with Roca Customer Service to author and update documentation, manuals and training materials on the maintenance for Rocas and other equipment, to ensure the successful transfer of information on how to maintain equipment.
• Collaborate with the Roca Customer Service department and the Roca team throughout the project lifecycle to support the development of useful, supported Roca machines.
• Support Roca enterprise clients with remote hardware customer service to diagnose problems/issues.
• Provide scheduled and emergency repairs of production equipment during production and off hours.
• Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.
• Replace/repair damaged, worn, and defective mechanisms or parts and reassemble machinery.
• Comply with safety regulations and maintain clean and orderly work areas.

Secondary Functions

• Perform regular preventive maintenance on machines, equipment, and Roca machines and mechanisms.
• Consult on improvement projects related to the hardware and software of ROCA machines.
• Collaborate with teams in creating maintenance documentation, logging/creating instruction manuals and safety protocols around new machinery.
• Assist with secondary testing of software releases in order to validate functionality prior to application of updates.
• Participate in other various improvement projects related to machine technology.

Competency (Knowledge, Skills and Abilities)

• Enterprise support and maintenance experience
• Prior mechanical and low voltage electrical assembly (or related) experience
• Usage of basic hand and power tools
• Strong mechanical aptitude
• Ability to follow instructions and training
• Ability to perform repetitive tasks with an attention to detail
• Ability to work unsupervised to meet deadlines
• Clear written and verbal communication
• Basic computer skills
• Ability to maintain a clean and organized workspace

Required Qualifications

• High school diploma or G.E.D.
• Experience using and maintaining production machinery in the workplace
• 2+ years experience in a mechanical related field
• 2+ years of experience supporting and maintaining enterprise level clients and machinery

Preferred Qualifications

• Experience working with the ROCA machines both in