[Remote] Customer Support Engineer at Vercel

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Web Services, Cloud ComputingIndustries

Skills

Key technologies and capabilities for this role

Next.jsReactWeb architectureCloud technologiesServerless computingDNSTechnical communicationTroubleshootingCustomer support

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with a globally distributed team.

What is the compensation for this role?

The position offers a competitive compensation package, including equity.

What skills are required for the Customer Support Engineer role?

Required skills include frontend development experience with Next.js, understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS, ability to explain technical concepts clearly, experience with incident management and procedural communication, and exceptional communication skills.

What is the work environment like at Vercel?

Vercel fosters a fully remote, globally distributed team environment where you can do the best work of your life, with a mission to enable the world to ship the best products.

What makes a strong candidate for this position?

Strong candidates have frontend development experience with Next.js, excellent communication skills, the ability to quickly understand technical problems, experience in incident management, and comfort with on-call rotations including weekends and holidays.

Vercel

Platform for building and deploying web applications

About Vercel

Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$547.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Company Equity

Professional Development Budget

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Risks

Increased competition in the cloud application platform space threatens Vercel's market share.

Rapid AI evolution may outpace Vercel's current offerings, risking competitive edge loss.

Reliance on a subscription model could be risky during economic downturns.

Differentiation

Vercel offers a managed global rendering layer for modern web applications.

The company provides advanced AI-powered tools for image and video optimization.

Vercel's platform supports full lifecycle media management with auto-tagging and access control.

Upsides

Vercel secured $250 million in Series E funding for growth and platform development.

The introduction of V0 enhances Vercel's offerings in AI-driven web development.

Recognition as a Visionary in Gartner's Magic Quadrant boosts Vercel's market position.

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