Enterprise Solutions Engineer - Upmarket
Vanta207,000 - 243,000 USD/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Web Services, Cloud ComputingIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with at least 2 years of experience in customer support, preferably in a technical environment. Frontend development experience with Next.js is required, and a strong understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS is essential. Applicants should also demonstrate experience with incident management and procedural communication, as well as exceptional communication skills.
Responsibilities
The Customer Support Engineer will be responsible for resolving customer concerns, troubleshooting customer issues alongside the engineering team, working with other Vercel teams to provide advice and assistance, developing and improving internal tools alongside engineering, specializing in a few product areas and owning them within the team, improving existing and identifying new internal documentation, processes and policies, and assisting Customer Success Managers with Enterprise requests.
Skills
Next.js
React
Web architecture
Cloud technologies
Serverless computing
DNS
Technical communication
Troubleshooting
Customer support
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees